While my experience wasn't as bad as some, it wasn't a good one. The bed had no blanket at all just the sheet covering the mattress. When we requested a blanket they basically acted like we were lying that there wasn't one in the room. They said they would bring one up to the room right away. An hour later the blanket was still not there. We called down to the desk and they said they didn't deliver blankets to the room and to come down and get it. The breakfast was expense and a big let down with no service or staff in there at all. While my trip was great, the hotel wasn't.

This was the absolute worst hotel/motel my family and I have "EVER" entered. We checked in and immediately checked out!! The hotel clerk Christina was the only person on duty and placed my family in secluded basement room, with a window that led to outside, the window would not lock and slid open very easily, without any screen or security. My youngest child could have crawled in and out with ease. The room was dirty and musty, and had absolutely no internet reception. I was told to use my laptop at the front desk if needed or try to use the Holiday Inn's next door. Neither of which would work. There also was no television service due to the fact she said they did not have enough remote controls. When asked for a manager she said she was the only person on duty and there was nobody to call. She gave me the General Manager's card while chuckling and said I could call him. The number listed was to her desk, and she said she would forward the call to his voicemail to received the following Monday. Then when asked what she would do in and emergency, her response was "Handle it myself", during that statement, housekeeping called over the radio to inform her that people were throwing things from the balcony and almost hitting people. She then put a sign on the desk and walked out.When she returned, I asked about a refund but since I had booked through an alternate source, she told me to bad, guess I should take it as a hard lesson learned and all I could do was call them. Which I did and they had a non refund policy, however the gentleman called her himself to ask why we could not be moved and she stated she didn't have to. It was her discretion. He then decided due to circumstances to refund my money and put us up at the Holiday Inn next door. I was not the only one complaining at the time either. I usually do not leave negative reviews, however I would absolutely hate for anyone else to go through the situation we had to encounter. If I had not received a refund and other accomodations I would have left anyways, and slept in my car before staying at this establishment, they couldn't pay me to stay there!!

We attended the Chiefs/Chargers game so found this hotel to be the closest. Our room was clean and had everything we needed to be comfortable for 3 nights. I found the staff to be extremely helpful and friendly, including those in the attached bar/restaurant. They have started the renovation process by closing the top floor. They have a pool but we didn't see it so I can't comment on that but overall, we enjoyed our stay.

When reading some of the other reviews I am not sure what hotel they stayed at. We had a pleasant stay there. The room was clean. The hotel was quiet. I am sure if a KC Chiefs game was going on it might be a different story. My only complaint would be the toilet did take a long time to finish its flush cycle. I would suggest they change the mechanism so the hotel isn't wasting a lot of water when you flush the toilet. I loved the fact they had a security guard present. The front desk staff was pleasant and helpful. We didn't get treated any different because we booked our room through priceline.