The building itself, public areas and guest rooms have beautiful decor. That is where anything positive ends. We checked in early, not expecting to have a room ready. The staff was extremely rude and seemed annoyed that we were there. We decided to try to grab a bite at the on-site restaurant before we went to the meeting. We walked in and couldn't get anyone to acknowledge us and were about to walk out when someone asked if they could help. We said would like to be seated. This seemed to be a challenge even thought the restaurant was almost empty. Once seated we ordered and the food came quickly although we just ordered oatmeal with berries. What a disappointment. I expected berries not some nasty purple stuff poured on the oatmeal.
We came back later that day and check-in was an absolute disaster. The front desk didn't seem to have a clue and the lines were extremely long. After we had finally checked in, we went up to the room only to find the key didn't work. We went down and again faced the lines. When we finally got to a clerk they asked what we expected them to do about the fact the key wasn't working...An hour later when leaving to go out, the lines were still just as long.
The room itself was nice but hadn't been dusted in months. We were at the end of the hall and had to pass a huge smelly trash can used by house cleaning daily.
I know that the hotel can't control this but the other guests were there to party and had no respect of others in the building. This just added to the overall bad experience.
In town for a conference, this is were we were placed as it was being used as overflow from the Marriott and Muelbach Hotels. If this were to happen again, I would find any other place to stay. We met friends at both the Marriott and Muelbach and they were pleased with their rooms. Eating in the bar at the Marriott was a much more positive experience than the Hotel Phillips.
Of note, there is not on-site parking. You are forced to valet park.
- Official Description (provided by the hotel):
- A Boutique Hotel that's Both Historic and hip. Can a hotel feel grand and yet intimate at the same time? Hip but never stuffy? That's the allure of Hotel Phillips, a historic gem in the heart of Kansas City's business, entertainment and arts district. Your experience starts with our breathtaking Art Deco lobby that made us Kansas City's most celebrated hotel in 1931. ... more less
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- Also Known As:
- Phillips Hotel Kansas City