As much as i hate to admit it i am one of those people who do not normally contribute to trip advisor. I read the reviews. Tonight I am compelled to write a review for the first time. Hotel phillips has the worst customer service of any hotel that I have ever visited. It started with the valet that left me in the middle of the street for 30 minutes and continued through to the time I wantrd to use my room service dinning credit (which i paid for) and was told it would be an over an hour to get even cold menu food. When I asked politly why it would take so long the woman responded with a rude tone "if thats a problem you should go somewhere else. This place is a joke. Its as if an amateur got a hold of a nice property and doesn't care how it is run.
- Also Known As:
- Phillips Hotel Kansas City
- Official Description (provided by the hotel):
- A Boutique Hotel that's Both Historic and HipCan a hotel feel grand and yet intimate at the same time? Hip but never stuffy? That's the allure of Hotel Phillips, a historic gem in the heart of Kansas City's business, entertainment and arts district. Your experience starts with our breathtaking Art Deco lobby that made us Kansas City's most celebrated hotel in 1931. ... more less
- Reservation Options:
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