I was a guest at the Hotel Phillps in Kansas City, Missouri in May of 2010. I returned to my room and was washing my feet in the hotel when I fractured my broke my humerus and fractured my scapulla. I went to the hotel manager and she gave me a piece of paper saying they would accept this voucher and the hotel would pay for it. I came home to Colorado and had to have surgery. The hotel has refused to pay any of this bills claiming the have no responsIbility. The support and caring of thieIr guest is not high on there priority list., so I would suggest to anyone that is considering staying there if anything out of the usual may occur do not anticipate the hotel will accept any responsiblity.