First off I will start with positives. AWESOMELY friendly staff, quiet rooms for so close to the airport, nice fresh linens and SUPER comfortable bed. The following negatives were conveyed to and talked about with the manager at our check out after our 2 night stay in room 112. He was VERY receptive to the constructive criticism and much of this may well have been repaired very quickly from his can-do attitude.
Negatives would include not so great of breakfast, sticky floor in the food area is off-putting. The tables were sticky as well and that just makes me feel like the whole kitchen is probably not really clean. Don't like shared jelly jars...would prefer individual packets for cleanliness...and that they just sat open for several hours made it even less appealing. ANY food in room is highly discouraged from sign in breakfast area saying not to take food to room and the fact that there is no refrigerator or microwave in the room. They sell candy, etc. in the lobby but don't want food in the rooms. The directory pages in our room was covered in grease stains and scribbles. The cleaning staff should check those weekly. The floor in front of the sink area is obviously rotten under the carpet and the cause of this is water leaking around the shower curtain. It was suggested that they move the curtains inward to allow for better containment because we tried to work with it and it just doesn't close well. Probably because of the water issue there was a very slight musty smell in the room but not over-powering and not moldy...just musty. The electric outlet by the sink for the coffee maker and blow-dryer was VERY loose in the wall. The entire outlet pushed inward when used. The manager seemed very concerned by this and I am sure it was fixed promptly. The problem so often is that people put bad reviews about places and yet don't bring issues to management's attention so that they can be fixed for the next person. And I think the person who had the bad experience with management probably wasn't overly kind in presenting the issues to them. The manager I spoke with specifically got out pen and paper and I watched him take notes of every single thing I pointed out and he even asked specific questions about other things.
The workout room is no more than a closet and I couldn't get the stair-climber to work. It smelled unpleasant and aside from checking out the equipment I didn't stay in there. The treadmill works but badly needs to be replaced or at least have the deck runner replaced. The pool & Jacuzzi area was clean and there were towels available. The water itself in both was a bit cloudy but we were told it had just had chemicals put in.
All in all I thought the price here was a bit high for the condition of things. I would probably not recommend this hotel mostly because of the breakfast situation. The parking lot was a bit crowded because they offer park & ride to the airport but we found parking spots easily enough.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Cheap Tickets, Priceline, Odigeo, Travelocity, Hotels.com and Hotwire so you can book your Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kansas City Radisson