I will never stay at a Plaza again. After checking in we had to try various doors to get into the building as most of the door locks were broke. The room was absolutely filthy. There were fingernail polish and pee stains all over the bedding (which they blamed on housekeeping but never apologized for). The room smelled musty and the doors to the balcony were so dirty you could barely see through them. The fixtures, alarm clock, and bed (sleep number) were not in working condition. The swimming pool could only be reached by walking through an abandoned construction site. The front desk lady, Judy, was very rude when we requested a refund and acted like we were wasting her time. Having worked in customer service in the past I was shocked at how this hotel was run.
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- Also Known As:
- Kansas City Radisson