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“Extremely Rude Management” 1 of 5 stars
Review of Plaza Hotel

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Plaza Hotel
3.0 of 5 Hotel   |   11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)   |  
Hotel amenities
Ranked #90 of 110 hotels in Kansas City
Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
“Extremely Rude Management”
1 of 5 stars Reviewed January 22, 2014

I stayed in this hotel because they offered shuttle to and from the airport and $4.00 parking per day. When I returned on January 6th, Kansas City was experiencing record COLD temperatures. I called the hotel and was told I needed to stand outside in the median to be picked up. I expressed concerns about the cold but the OWNER told me they were only a few minutes away. After standing in the cold for nearly 20 minutes, I called the hotel. The owner told me that, if I did not stand outside, he would not have his driver pick me up. When I tried to explain that I had been out in the freezing cold, the OWNER proceeded to tell me to "Go to HELL. I am not going to pick you up!!" I managed to get a ride.When I finally got to the hotel, I confronted the owner about how he handled this situation. He proceeded to yell at me again and pick up the phone to call the cops!

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toledo, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 16, 2013

The only thing good about this stay was the young woman who took our reservations and it went downhill from there. The hall outside our nonsmoking room reeked of smoke. The room was dirty. Ring around the bowl in the toilet. The air conditioner was noisy. After being in the building for approximately 4 hours I experienced an asthma attack at night. That has never happened to me before. I would not recommend that anyone stay at this hotel.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 28, 2013 via mobile

Stay here if you want:

dirt toilet
mold in shower
ants in your room
no shampoo without asking
a general dirty feeling
a shower you cannot adjust that will beat your skin off
a front desk that cannot break a S20

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 21, 2013

The hotel was clean and comfortable that's all one can ask for during a one night pit-stop. The hotel was a 20 minute drive to downtown Kansas city. We did not make the drive and found a closer place to go out for dinner called Zona Rosa. there were a variety of shops and restaurants in this town-like complex.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 16, 2013 via mobile

This place is great! Grear value!!!!! The employes treated us like family!!! The room is big and breakfest is really good. The bar prices are cheap, they have really good specials. The employee Ronda was very sweet and always made us feel like we were important. I will be returning to this hotel and will recomended it to everyone.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 2, 2013

This is a Clarion until a few days ago. I am guessing the lost their franchise and I saw first hand why. I am pretty sure they are not running the AC in the lobby since the front doors were open on a 97 degree day. Which leads to the flies on the lobby/breakfast area.

The rooms smelled of mildew and the desk person (I think it was a actually the shuttle driver manning the desk) cared less.

Room Tip: shop around
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Hotel

Address: 11828 NW Plaza Circle, Kansas City, MO 64153 (Formerly Clarion Hotel Airport)
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #90 of 110 hotels in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Plaza Hotel 3*
Reservation Options:
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Also Known As:
Kansas City Radisson

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