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“Wonderful” 5 of 5 stars
Review of Quality Suites Airport Kansas City

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Quality Suites Airport Kansas City
2.5 of 5 Hotel   |   11951 NW Ambassador Dr, Kansas City, MO 64153   |  
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Ranked #35 of 110 hotels in Kansas City
Gladstone,
1 review
“Wonderful”
5 of 5 stars Reviewed October 25, 2012

The staff including the onsite and the General Manager Angie Hale as well as her staff will accommodate you in every way they can why pay $189 to stay across the street with the Quality Suites by Choice Hotels has every amenity that the “Name Brand Hotels” have. Again and again I will stay at this property. Its customer service like Angie Hale gives to each and every customer as well as her staff keeps me and my family coming back. There are three things I look for in staying in a hotel, cleanliness, friendliness, and do they meet the needs of my family? A+ from this guest, and don’t take my word try it. You will love it!

Room Tip: Just try it why pay $189 for a room when you get the same service for a lot less!
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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61 people have reviewed this hotel

Traveler rating
    29
    18
    6
    6
    2
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18
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Springfield, Missouri
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 24, 2012

My husband and I wanted to go on a trip without our son, the first time since he was born. We had a lot we wanted to see so we wanted to spend as little as possible for the best possible stay. We spent $75 through hotels.com and had a king "suite" which included a separate sitting area and a half kitchen. I asked the lady at the front if we could upgrade to a room with a whirlpool she upgraded us for free because they had a lot of open rooms! It was quiet, we didn't hear any noisy people and it was perfect. It was a nice romantic trip with my husband away from the everyday stress of life. The only downside was the ice machine upstairs was broken, but all that required was a walk downstairs to the other one.

Free breakfast, complimentary newspaper (WSJ not KC Star), workout room, indoor pool and comfortable bed. Totally worth the $ and I am glad I chose it.

Room Tip: Whirlpool is totally worth the extra $. It's perfect for two :)
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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LOS ANGELES
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2012

I was driving all day and needed a place to stop before the next leg of my trip. I pulled in to the first hotel on the corner off the interstate. Good choice for me. The lady at the front desk was very helpful and quick. I was check in fast but friendly. I told her about my long car ride and she told me that they had a hot tub! I was so relaxed and made to feel like I was welcome here. I got a good breakfast in the morning and I was all set for my next car ride.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hunter, KS
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2012

After dealing with a bad experience at another hotel, the staff bent over backwards to make sure that we were taken care of. They found a great room that fit our family of 7. While it isn't a perfect hotel, the way they worked to help us out made up for any imperfections.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed September 25, 2012 via mobile

Immediately had poor service over the phone when employee couldn't give me directions from the airport to the hotel. When we arrived there were no automatic doors and a musty smell immediately upon entering. Rooms looked nice but outdated. They seemed clean but the toilet stool was leaking and had water on the floor, which you couldn't see until my wife stepped in the puddle. The leak was very obvious by the rust on the side of the stool (how could maintaince miss it?). TV was terrible and limited channels.
The absolute bad part was to have the cleaning service walk in at 8:30 am after telling them no from my bed three times.
Find another hotel until these people can fix their problems. POOR MANAGEMENT!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuites629, General Manager at Quality Suites Airport Kansas City, responded to this review, September 27, 2012
I apologize for the issue with the toilet leaking. This room was taken out of service as soon as you mentioned it to the front desk, and our maintenance was taken care of the leak. Sorry about the miscommunication with directions, I will look in to training the staff better on giving directions.
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Fairbanks, Alaska, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2012

Light out in bathroom. Staff changed bulb, that did not work. I was told the worker that knows about the light would be in at seven am. My flight left at 6 am. Family of six tried to prepare for a nights rest and a early morning flight with no bathroom light. Was told no other room was available, but they would get to it first thing in the morning!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 30, 2012 via mobile

The noise in this place is horrible. Loud air conditioner, stool runs off and on by itself and thin walls. Staff was ok. All around old feel in the decor. I would not recommend this place for light sleepers.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuites629, General Manager at Quality Suites Airport Kansas City, responded to this review, July 31, 2012
I appologize for the noise in the hotel on the night of your stay. We are busy in the summer time with familys and groups. But we do want to keep in mind our light sleepers and try to keep them as comfortable as possible, if you can contact me and let me know which room had the loud air conditioner, I can send maintence up to the room to take care of the issue.
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Additional Information about Quality Suites Airport Kansas City

Also Known As:
Kansas City Hawthorn Suites
Comfort Suites Kansas City
Kansas City Comfort Suites
Address: 11951 NW Ambassador Dr, Kansas City, MO 64153
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kansas City
#10 Best Value Hotel in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Airport Kansas City 2.5*
Official Description (provided by the hotel):
Quality Suites Airport is a 2-room all suite hotel less than 2 miles away from the Kansas City International Airport. We are located just east of the junction at 1-29 and I-435 on NW Ambassador Drive, 20 miles from downtown Kansas City. Close to Worlds of Fun, Oceans of Fun, the Sprint Center, Kansas City Power and Light District and Zona Rosa Shopping Center Area. Royals and Chiefs Stadiums are just minutes away. ... more   less 
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