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Quality Suites Airport Kansas City: Traveler Reviews

2.5 of 5
11951 NW Ambassador Dr, Kansas City, MO 64153
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Quality Suites Airport Kansas City
Ranked #23 of 109 hotels in Kansas City
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43 reviews from our community

    Trip type
Traveler rating
    22
    12
    2
    6
    1
Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“With all the choices in the area do not stay at this hotel.”
2 of 5 stars Reviewed September 25, 2012 via mobile

Immediately had poor service over the phone when employee couldn't give me directions from the airport to the hotel. When we arrived there were no automatic doors and a musty smell immediately upon entering. Rooms looked nice but outdated. They seemed clean but the toilet stool was leaking and had water on the floor, which you couldn't see until my wife stepped in the puddle. The leak was very obvious by the rust on the side of the stool (how could maintaince miss it?). TV was terrible and limited channels.
The absolute bad part was to have the cleaning service walk in at 8:30 am after telling them no from my bed three times.
Find another hotel until these people can fix their problems. POOR MANAGEMENT!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask hubertwhite65 about Quality Suites Airport Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuites629, General Manager at Quality Suites Airport Kansas City, responded to this review
September 27, 2012
I apologize for the issue with the toilet leaking. This room was taken out of service as soon as you mentioned it to the front desk, and our...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairbanks, Alaska, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Bathroom”
2 of 5 stars Reviewed August 2, 2012

Light out in bathroom. Staff changed bulb, that did not work. I was told the worker that knows about the light would be in at seven am. My flight left at 6 am. Family of six tried to prepare for a nights rest and a early morning flight with no bathroom light. Was told no other room was available, but they would get to it first thing in the morning!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Earl V about Quality Suites Airport Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Too noisy to sleep”
2 of 5 stars Reviewed July 30, 2012 via mobile

The noise in this place is horrible. Loud air conditioner, stool runs off and on by itself and thin walls. Staff was ok. All around old feel in the decor. I would not recommend this place for light sleepers.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Atcruiser about Quality Suites Airport Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualitySuites629, General Manager at Quality Suites Airport Kansas City, responded to this review
July 31, 2012
I appologize for the noise in the hotel on the night of your stay. We are busy in the summer time with familys and groups. But we do want to keep...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
1 review
“Awesome deal”
5 of 5 stars Reviewed July 28, 2012

We rolled in after midnight with a family of seven while on a road trip. Got a suite with a king and foldout couch with enough room to put an inflatable mattress on the floor for $79 plus taxes. Clean room, cold a/c, and comfortable bed. Breakfast was nice with eggs, sausage links, waffle maker, cereal, pastries, coffee and juice. Only problem was parking. The hotel was obviously at capacity and we had to park in an empty area next to an actual parking spot. Otherwise a great deal and pleasant stay.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask hankokc about Quality Suites Airport Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierce, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Heat wave”
5 of 5 stars Reviewed July 8, 2012 via mobile

Stay here over the 4 th of July holiday during the heAt wave the only problem was the aircondition gave up after a day of 107 + temps don't really blame it but the staff moved us right next door real quick so no big deal. The hot breakfast was nice biscuits and gravey where gooood . Our king bed was comparable to my top of the line beauty rest. The pillow very nice. Like this hotel becuase I had access to both i29 and I435 airport and more... I will stay here again without a doubt... Thanks David for the hongs buffet tip great food and service

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask acpeters21 about Quality Suites Airport Kansas City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Airport Kansas City

Also Known As:
Kansas City Hawthorn Suites
Comfort Suites Kansas City
Kansas City Comfort Suites
Address: 11951 NW Ambassador Dr, Kansas City, MO 64153
Region: United States > Missouri > Kansas City
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotels in Kansas City
#9 Business Hotels in Kansas City
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Quality Suites Airport is a 2-room all suite hotel less than 2 miles away from the Kansas City International Airport. We are located just east of the junction at 1-29 and I-435 on NW Ambassador Drive, 20 miles from downtown Kansas City. Close to Worlds of Fun, Oceans of Fun, the Sprint Center, Kansas City Power and Light District and Zona Rosa Shopping Center Area. Royals and Chiefs Stadiums are just minutes away. ... more   less 
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Quality Suites Airport Kansas City
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