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“Satisfied for the price” 4 of 5 stars
Review of Hilton Kansas City Airport

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Hilton Kansas City Airport
3.5 of 5 Hotel   |   8801 NW 112th Street, Kansas City, MO 64153   |  
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Renovation Package
Ranked #45 of 111 Hotels in Kansas City
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Satisfied for the price”
4 of 5 stars Reviewed March 20, 2014

I stayed with a large group for a dance convention. We drove in and there was plenty of parking. My check-in went smoothly, but others in our group had problem with rude staff. The room was a bit outdated, but a renovation is in the works (they had a display in the lobby of what was planned). We had the breakfast included as part of the convention package and it was VERY good. There were lots of choices with both the hot and cold lines. Our kids used the indoor/outdoor pool. There were plenty of towels and it was nice and clean. The "Moms" had to hang out all day in the lobby, while our kids danced, and it was also a bit dated, but clean/comfortable with a good wifi connection.

It was a nice place for the price.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonKansasCity, General Manager at Hilton Kansas City Airport, responded to this review, March 21, 2014
Sue,

Thank you for the review. We appreciate your feedback. Yes we are very excited for our upcoming renovation. I will share your comments with our team. I will also follow up with our front office staff regarding your other attendee comments. We also look forward to Dance Olympus. Hope to have you back again.

Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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420 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
MONTERREY, Mexico
1 review
3 of 5 stars Reviewed March 18, 2014

I wait 40 minutes for the shuttle. i arrived 11:00 pm, it was cold and i was waitting about 40 minutes when they said 15 minutes. The lobby looks good, but the rooms are olda and smell not to good. i think they would consider a change.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonKansasCity, General Manager at Hilton Kansas City Airport, responded to this review, March 19, 2014
Elizabeth,

I do apologize for the shuttle incident. I am sorry the directions at the airport were confusing on calling the hotel once you had your luggage to notify us of your arrival. This would have helped avoid you standing out in the cold waiting for us. We do operate on a on call service and once we were notified that you were there we immediately sent the shuttle. Again we do apologize for the confusion. We are addressing the issue of older rooms. We will begin a multi million dollar renovation this year addressing all areas of the hotel. We look forward to having you back in the near future.

Regards,
Mark
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Chesterfield, Missouri
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 17, 2014

The free Hilton shuttle service to and from airport and to and from the restaurant/shopping district are extremely critical services. The shuttle ran often on the half hour and Wayne was responsive to our groups needs. The Hilton's services for group meeting rooms and banquet was superb. The Hilton is in dire need of a remodel though, the facilities, furnishings are very worn and dirty. However, there was signage near the elevators that improvements are coming soon.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonKansasCity, General Manager at Hilton Kansas City Airport, responded to this review, March 19, 2014
Thank you for your review of our hotel. We appreciate the feedback. I will certainly pass on the compliment to Wayne :-)! Yes we are very excited about our upcoming renovation. We will be upgrading all areas of the hotel this year. We appreciate your business and look forward to having you back.

Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, United States
1 review
5 of 5 stars Reviewed March 13, 2014

We were in Kansas City for the weekend. This location is across the street from the airport, but no noise to speak of. As a diamond member, I received the free breakfest buffet. It was very well prepared, but I wouldn't pay for it myself at over $15 a piece. The rooms were comfortable and clean, though a bit dated. Based on the information in the lobby, it appears there is a refresh coming soon. Downtown was easily accessible, as were the attractions in Kansas. Numerous restuarants and shopping are only a couple exits away.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonKansasCity, General Manager at Hilton Kansas City Airport, responded to this review, March 14, 2014
Adam,

Thank you for taking time to review our hotel. Your feedback is much appreciated. We are very excited to start our renovation in the very near future. We look forward to having you back very soon.

Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
194 reviews 194 reviews
112 hotel reviews
Reviews in 114 cities Reviews in 114 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed March 12, 2014

I had a very good experience at this Hilton property my room was clean, spacious and well maintained. The elevators and most of the grounds are in dire need of renovation and the hotel is displaying all of the new fabrics etc that they are using in the major updating of this facility.
checking in was hassle free with very friendly staff.
Overall the stay for one night before a flight was fine. My only complaint was the morning staff who were more concerned with the airline customers than the rest of us and I felt that their behavior was less than what I expect and on the edge of rude,

Room Tip: tip stay on an upper floor.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonKansasCity, General Manager at Hilton Kansas City Airport, responded to this review, March 14, 2014
Thank you for your review of our hotel. I am glad you had a positive experience. Yes we are very excited to start our multi million dollar renovation very soon. I did share your comments with my Rooms Director regarding your check out experience. I do truly apologize for that. That is not acceptable and we will address with our staff.

Again, thank you for your feedback.

Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, United States
1 review
4 of 5 stars Reviewed March 6, 2014

The room was nice, quiet and clean. Décor was a bit dated - but other than that - we enjoyed the one night stay. Hotel is very close to the airport, which is what we needed. The bar food was good and hotel guests were nice to interact with.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonKansasCity, General Manager at Hilton Kansas City Airport, responded to this review, March 7, 2014
Robin,

Thank you for taking the time to review the property. We are very excited to start our renovation. We will have a gorgeous property when we are all done. We look forward to having you back again in the future.

Regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lees Summit, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 6, 2014

A great place to provide shelter from a snowstorm or a pre-trip stay before flying out from the KC airport. If you are gluten-free, they will accommodate your needs, as well. The hotel also assesses a reasonable fee for overnight parking if you are flying out. AND a free shuttle to and from the airport.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonKansasCity, General Manager at Hilton Kansas City Airport, responded to this review, March 7, 2014
Sue,

Thank you for great review on the hotel. We appreciate your comments and I will share with the team. We look forward to having you back!

Regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Kansas City Airport

Address: 8801 NW 112th Street, Kansas City, MO 64153
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Business Hotel in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Kansas City Airport 3.5*
Number of rooms: 347
Official Description (provided by the hotel):
The Hilton Kansas City Airport hotel is located less than three miles south of Kansas City International Airport (MCI), and less than 15 miles from all the attractions of downtown Kansas City, Missouri. Take advantage of our complimentary 24-hour airport shuttle service.Let our professional sales and catering team help you plan next event or business meetings at one of our 20 meeting rooms encompassing over 21,000 square feet of flexible meeting space all on one level - the most hotel meeting space in the Kansas City Airport area. Enjoy ward-winning barbecue, famous Kansas City steaks, and other regional favorites served in our Cafe Weatherby restaurant. We also offer complimentary 24-hour airport shuttle service, complimentary parking, 24-hour room service, Lobby Bar with large flat panel television, and a fully equipped 1,500 square foot fitness center offering a full range of cardio equipment and an Indoor/outdoor heated swimming pool. Area businesses and attractions include: Adjacent to Airworld Center office park of Missouri, placing us near Harley-Davidson, Haldex, Toyota, Sony, DeLaval, Multivac, Farmland Foods, Dairy Farmers of America, ADT Security and Liberty Mutual. Convenient to Zona Rosa shopping, Kansas Speedway, and Tiffany Greens Greens Golf Club. ... more   less 
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Also Known As:
Hilton Kansas City Airport Hotel Kansas City
Hilton Hotel Kansas City
Kansas City Hilton

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