Read other reviews so I was prepared for the visit.
Positive - Housekeeping had improved, the room was cleaned everyday we were there. Friendly staff.
Negative - Concierge was not in the first two days of our stay. No events, quiet little town so I had to research places to go and eat. Bellman and reservation staff were suppose to help but no one was ever around. Bought my own tickets to KC preseason football game and planned my own outings to the nearby museums.
As I said its a quiet town... most restaurants in the hotel close by 8pm...local restaurants close between 9 and 10pm but no concierge so you must research which closes late.