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“Kansas City Getaway” 4 of 5 stars
Review of The Westin Crown Center

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The Westin Crown Center
4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108   |  
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Breakfast for 2 Included
Ranked #9 of 109 Hotels in Kansas City
Certificate of Excellence 2014
Islip, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Kansas City Getaway”
4 of 5 stars Reviewed September 9, 2013

Read other reviews so I was prepared for the visit.
Positive - Housekeeping had improved, the room was cleaned everyday we were there. Friendly staff.
Negative - Concierge was not in the first two days of our stay. No events, quiet little town so I had to research places to go and eat. Bellman and reservation staff were suppose to help but no one was ever around. Bought my own tickets to KC preseason football game and planned my own outings to the nearby museums.

As I said its a quiet town... most restaurants in the hotel close by 8pm...local restaurants close between 9 and 10pm but no concierge so you must research which closes late.

Room Tip: I guess after reading other reviews...rooms were not cleaned. That being said request a room the 16t...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
Sonj2013- Thank you very much for taking your time to share your feedback on you recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay and that our staff was friendly and accommodating, ensuring you had a freshly clean room to relax and unwind in each day! It is our goal to create as welcoming, and comfortable an experience as possible for our guests. We value your loyalty to The Westin and look forward to welcoming you back to the family in the future!
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1,578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (470)
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English first
Olathe, Kansas, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

Had a great time. The staff was great and the facility is wonderful. Can't beat the location. We have stayed at the Westin twice before and it has always exceeded our expectations. Thank you for a quality weekend.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
Lee M- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. It means alot to our team that we were able to go above and beyond to create a welcoming, relaxing experience fo you! We are very fortunate to be located in the heart of Crown Center and I am happy to hear you were able to conveniently visit all the great restaurants and attractions. We value your business and look forward to welcoming you back to The Westin family in the near future.
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Norman, Oklahoma, United States
1 review
5 of 5 stars Reviewed September 9, 2013

Arrived after midnight but still greeted by cheerful, helpful staff. We have stayed here during the Irish Fest for 3-4 years. Wish there was a way to request a room at the end of a hallway - those are EXTRA spacious. Always comfortable, clean and so convenient. Kansas City is a great place to visit. We feel you can't go wrong with a Westin property!

Room Tip: Wish there was a way to request a room at the end of a hallway - those are EXTRA spacious.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
Joe N- Thank you for sharing your comments on your recent stay over Irish Fest weekend at The Westin Crown Center. It is so great to hear what a top notch stay you had with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a fun filled, relaxing weekend. We take great pride in our Westin Heavenly beds and it is great you were able to unwind and refreshing yourself after a long eventful day. We look forward to having you back as our guest in the future to create another signature stay!
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed September 9, 2013

Staff was incredibly helpful, from front desk to housekeeping, ALL of whom went out of their way to be friendly and accommodating. I like the option of "going green" by passing on housekeeping (though I missed having coffee in the room the next morning!) Rooms (especially bathrooms) are nicely updated and, as always, the beds are heavenly!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
Cmooney1220- I appreciate you taking your time to share your refreshing feedback on your recent stay with us at The Westin Crown Center. It means so much to our team to hear we were able to create a warm and welcoming experience for you! I am happy to hear you enjoyed your make a green choice program we offer our guests and were able to relax and unwind in the comfort of your Heavenly bed. We truly value your business and look forward to having you back as our guest in the future to create another top notch stay.
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

We have been coming to the Westin at Crown Center for many years. Each year we receive the same great service and the rooms are very comfortable. We wouldn't stay anywhere else. The week we go is very busy but you couldn't tell because the service is impressive.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
MjAll- Thank you for taking your time to share your warm feedback on your stay with us at The Westin Crown Center. Your loyalty to The Westin means so much to our team and I am delighted to hear our staff consistently makes you feel welcome, going above and beyond to create a relaxing and uplifting experience. Your feedback is very important to us and helps us to continue to strive to create renewing experiences for our guests. We look forward to welcoming you back to The Westin family in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
1 review
5 of 5 stars Reviewed September 9, 2013

We usually stay at the Westin Crown Center at least once or twice each year....and we live in Kansas City! In the summer time we bring the grandkids for a weekend of swimming, shopping, Lego Land, etc. But Irish Fest. is our annual little "getaway" time for just the to of us to relax in the room and hear lots of music at the festival. The rooms are always clean and spacious, comfortable beds with luxury linens and great room service!! Staff is very accommodating and nice, too! We could come to just the festival but staying in the hotel is the way to really treat yourselves....great accommodations and no worries about where to park, driving home late at night, traffic, drinking/driving, etc. Thank you for another wonderful weekend!

Room Tip: Request the north or city side to see all of the beautiful lights of Kansas City's downtown at n...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
midwestjazz- I appreciate you taking your time to share your refreshing feedback on your recent stay at The Westin Crown Center during the Irish Fest! I am delighted to hear what a great stay you had with us and were able to take full advantage of all the great attractions and events taking place right outside our doors in Crown Center Square. We are very fortunate to be surrounding many of Kansas City's most popular sites and attractions. It is our goal as a Westin to create as relaxing and welcoming an experience and possible and I am happy to hear you were able to unwind in the comfort of your guest room after a long eventful day! We truly value your feedback and look forward to having you back as our guest in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 9, 2013

We always stay at the Westin in Crown Center when we travel to Kansas City! The rooms are always clean and the staff is always friendly and helpful. The beds are by far the most comfortable as far as hotel beds are concerned. The pool and amenities are awesome and the location is great! We wouldn't stay anywhere else!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, September 10, 2013
fatcatpiggy- Thank you very much for sharing your refreshing feedback on your recent stay with us at The Westin Crown Center. It is our goal as a Westin to create a relaxing and welcoming experience for our guests and hearing our team is able to consistently create this experience for you, and making us your favorite place in Kansas City maens so much. Your loyalty to The Westin is very important and we look foward to welcoming you back as our guest in the future to create many more top notch, memorable stays.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#6 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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