My wife and I have stayed at the Westin several times since relocating to Missouri. We have tried several hotels in the Plaza/Downtown area and have found the Westin to be far superior to the other hotels in the area. The recent complete remodel on the lobby really sealed the deal with us. Even though the lobby was a mad house due to the construction, the management always had extra people strategically located to ensure everyone was taken care of. There must be a super strong management team behind this team of professionals. From the front desk staff to the parking attendants, all of the employees have the same positive attitude that makes you feel at home. I am retired Air Force and have spent way more than my share of nights in hotels and I give the Westin my highest praise. If you are staying in KC, this is the hotel to book, they NEVER disappoint!