The physical amenities at this hotel are what you would expect from a Westin. I have stayed here a few times in the last three years. Every room I have ever had was clean and comfortable. The common areas are nice. The waterfall is picturesque. I especially like the connections of the hotel to the mall, Union Station, and other attractions.
I would say the worst thing about the hotel is the parking. I always drive to this hotel. It is a long walk to and from the parking garage. If this is an issue for you, pay the extra couple of dollars a day for valet parking. It is worth it.
The best thing about this hotel is the customer service. I have never encountered a single staff member that was not professional and courteous. On one of my visits, I dropped some of my luggage in the garage. I retraced my steps, and did not see my belongings. My next stop was the front desk. Thankfully, an employee had found my luggage. A staff member even delivered it to my room.
I think all the rooms have wonderful views, but during the Holiday Season, the rooms overlooking the ice rink have a view of all the beautiful lights and the Mayor’s Christmas Tree.
I already have my next visit to The Westin reserved.
- Official Description (provided by the hotel):
- Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Crown Hotel Kansas City
- Westin Crown Center
- Westin Kansas City
- Kansas City Westin