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“I want to come back soon!” 5 of 5 stars
Review of The Westin Crown Center

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The Westin Crown Center
4.0 of 5 Hotel   |   1 East Pershing Road, Kansas City, MO 64108   |  
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Breakfast for 2 Included
Ranked #13 of 110 Hotels in Kansas City
Certificate of Excellence
1 review
“I want to come back soon!”
5 of 5 stars Reviewed March 19, 2013

This is a great place for any age person. There are lots of things close by for everyone to see and do. And I mean really close by. There are attractions within walking distance for over a week of fun. The staff is friendly and always helpful and wanting to make certain you have anything you need.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 20, 2013
Trips1234567- Thank you for taking your time to share your feedback regarding your recent stay at the Westin Kansas City at Crown Center. It is so great to hear you enjoyed yoru stay and our staff made you feel warm and welcome, ensuring you had everything you needed for a successful stay. We are so fortunate to be located in the heart of Crown Center and I am so pleased you were able to take advantage of all of the shops and restaurants located in our Crown Center! We value your loyalty and cannot wait to have you back to create another successful, memorable stay! Thank you again for sharing your comments.
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1,721 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (502)
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English first
Nashua, New Hampshire
2 reviews
4 of 5 stars Reviewed March 19, 2013

Friendly and courteous staff. The location was surrounded plenty of places to eat, shop, and enjoy a movie. This hotel is attached to a complex that houses a mall. In addition, there is a skywalk to historical union station.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 20, 2013
Maximillian- Thank you for taking your time to share your feedback regarding your recent stay at the Westin Kansas City at Crown Center. It is so great to hear you enjoyed your stay and that our staff was friendly and accommodating! We are very fortunate to be located in the heart of Crown Center with the convenience of the skywalk to keep you dry and warm to visit all the shops and restaurants in Crown Center as well as all the events going on at Union Station. I am so pleased you enjoyed the location! We appreciate the warm comments you have shared and look forward to having the opportunity to serve you as our guest in the future!
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Wichita, Kansas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 19, 2013

I've been staying at the Westin at Crown Center since I was a kid, and it just gets better! I have stayed here for both business and pleasure and I've always had a good experience. Great workout facilities, wonderful beds, great staff - and it's connected to a mall. It doesn't get much better.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 20, 2013
Chasity S- Thank you for sharing your feedback regarding your recent stay at the Westin Kansas City at Crown Center. It means so much to our team to have you as such a loyal guest! I am pleased to hear throughout all of the years our staff has consistenly made you feel warm and welcome! We take great pride in our Westin Heavenly beds and I am happy you are able to relax and unwind in comfort. Your business you have given us throughout the years is what makes us love our jobs here at the Westin! Thank you for your kind words and we look forward to continuing to have you as part of our family!
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Saint Louis, Missouri, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

My husband and I rarely get away together, we will be spending 6 days at the Westin Crown Center to celebrate our 20th anniversary. Our family will be joining us on the day before we leave for a family dinner. We did the same for our 15th anniversay and had dinner at Bentons. We are so looking forward to this trip in April 2013.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 20, 2013
Roynita B- Thank you for sharing your comments regarding your recent Anniversary celebration you shared with us at the Westin Kansas City at Crown Center. It means so much to our team to be apart of celebrating such a special occasion throughout the years! We look forward to having you and your family to our hotel to create a top notch and memorable stay! We recently renovated our lobby and would love to hear what you think of the new improvements!
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Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 17, 2013

The staff was very attentive and made sure I was well looked after, despite the renovations. The gym facility is great with lots of equipment and a roomy and clean change area. The room are spacious, the rain shower a welcome wake up in the morning and the view is nice as well. I'll be there again on my next Kansas City stay.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, Front Office Manager at The Westin Crown Center, responded to this review, March 18, 2013
business_traveler_BC- Thank you for taking your time to share your feedback regarding your recent stay at the Westin Kansas City at Crown Center. It is so great to hear you enjoyed your stay and that our staff was friendly and accommodating, ensuring you had a relaxing and enjoyable stay. We take great pride in our health club and I am pleased you were able to take advantage of it. We truly value your business and look forward to serving you as our guest in the future! Let us know what you think of the finished lobby on your next trip! Thank you again for your comments.
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Winthrop, IA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 13, 2013

I stayed here for a business meeting for 3 days, in March 2013. I was very impressed at the size of the rooms and the view is great no matter which side of the hotel you are on. The outdoor heated pool is really nice to spend some time in even if it is cold outside! I like the fact that if you choose to go with the "make a green choice" program that you can either get $5 off a meal in the hotel or you can get them added to your Starwood Points. I would definitely recommend this hotel!!!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 14, 2013
slschm- Thank you for taking your time to share your feedback regarding your recent stay at the Westin Kansas City at Crown Center. It is great to hear you enjoyed your stay and that you were able to take advantage of our outdoor heated pool! The Make a Green Choice program is a great way for us to try to go green and I am happy you enjoyed this option and were able to redeem StarPoints! We value your business and look forward to having you back to Kansas City to serve you as our guest in the future! Let us know what you think of the new lobby on your next stay.
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Little Rock, Arkansas
2 reviews
5 of 5 stars Reviewed March 13, 2013

This hotel was fantastic! The service was way the best I've ever had at any place in the past! Having the plaza shopping 'hooked-on' was a HUGE PLUS! We ate at the restaurant and the bar at night and both were more than a pleasant experience! The waiters were all so helpful in suggesting things to eat, drink and places to visit or go sight seeing. Kansas City has the friendliest people hosting their town, that is for sure! Everyone was so kind!

Room Tip: We had a room facing the Union Station which was fantastic of the KC skyline!
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review, March 14, 2013
Jody S- Thank you for taking your time to share your feedback on your recent stay at the Westin Kansas City at Crown Center. It is so great to hear you enjoyed your stay and that our staff went above and beyond, providing you with the best service you have ever had. It means so much to my team to hear this! We take great pride in being located in the heart of Crown Center and I am pleased that you were able to take advantage of our link covered walkway to visit all of the great shops and restaurants! Your loyalty to the Westin means very much to us and we cannot wait to have you back to provide another top notch, memorable stay! Thank you again for the kind praises!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#9 Family Hotel in Kansas City
#13 Romantic Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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