We stayed at the Westin recently as part of a weekend trip from St. Louis to Kansas City via Amtrak. The reason for our trip was to go to Legoland, which is in Crown Center. It was only logical to stay at the Westin as it is connected to both Crown Center and Union Station.
When I made the reservation, I noted that we were going to be celebrating our son's birthday. When I called the day of arrival to confirm my reservation, I again noted this. When we checked in, the front desk agent read aloud this information and said she'd make sure that the hotel would send up a goodie from room service. Since we arrived so late in the day, she said she'd send it the following night.
We were pleased to be upgraded to a corner room. There were two "balconies" that overlooked Union Station. The kids enjoyed watching the trains go by. The room was very large but the bathroom was rather small and there was rust on the ceiling above the shower head. The TV was rather old. It was very warm in our room and would not cool down even after setting the thermostat to 66. We just cracked open the windows for a while.
It was very convenient to be able to walk right into Crown Center. We liked being so close that we could run back to our room to drop off packages, take a nap, etc.
We had the breakfast buffet both days at Brasserie in the lobby. The $1 price for kids made it attractive. We had the same waitress both days and she was great.
Our last night at the hotel was a waiting game... the promised birthday amenity had not showed up, even while we were out for dinner. I let the kids stay up a little while just to see if room service would come, but nothing. I did mention this upon checkout and the front desk agent was very apologetic.
In summary - Great location. Physically getting a little run down, at least in the guestrooms and hallways. Certainly appreciated the free upgrade, but a little disappointed in the missed amenity. Westin needs to take a page out of Four Seasons Hotel's playbook when it comes to catering to children.
- Official Description (provided by the hotel):
- Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more less
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- Also Known As:
- The Westin Crown Hotel Kansas City
- Westin Crown Center
- Westin Kansas City
- Kansas City Westin