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The Westin Crown Center: Traveler Reviews

4.0 of 5
1 East Pershing Road, Kansas City, MO 64108
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The Westin Crown Center
Ranked #9 of 109 hotels in Kansas City
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773 reviews from our community

Traveler rating
    348
    217
    115
    57
    36
See reviews for
Families
128
 
Couples
141
 
Solo
57
 
Business
323
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lenexa, Kansas
Senior Reviewer
9 reviews 9 reviews
“Thanksgiving weekend at the Westin Crown Center”
5 of 5 stars Reviewed November 28, 2012

My family and I had a great stay at the Westin. We go each year over the Thanksgiving weekend to "kickoff" the Christmas season. We had a great time seeing the lighting of the Mayor's Xmas tree as well as shopping at the Crown Center shops. We also visited Union Station and also the Sea Life Aquarium. All of this is in walking distance and we never had to drive anywhere once we checked in!

Room Tip: During the Christmas season a view of the Mayor's Christmas Tree is a great view. Along with th...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
November 29, 2012
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conifer, Colorado
Reviewer
3 reviews 3 reviews
“Scott G”
5 of 5 stars Reviewed November 27, 2012

We've been staying at Crown Center for over 30 years and still have a great time when we visit. We were in Kansas City for my wifes birthday and had a great time. The Plaza is not far and is a great place to visit with shopping and great resturants. Rooms and service are excellent and would recommend this hotel to anyone looking for a great place to stay with many ammenties. Resturants are all excellent and we have got to know several of the staff and even though we only get to KC three or four times a year they always remember us. The Street Car Named Desire is one our favorite places along with Milanos. Happy hour at Milanos is great.

Room Tip: Rooms on the upper floors have great views and would recommend a corner room. However there standard...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
November 28, 2012
Scott G- Thank you for taking your time to share your feedback on your recent stay at the Westin Kansas City at Crown Center. I would like to thank you for your 30 years of loyalty to the Westin and am so pleased you chose to celebrate your wifes birthday with us. The Westin takes great pride in being located in the heart of Crown Center and it is so great to hear you enjoyed Milanos Italian Dining and a Street Car Named Desire. I am happy to hear you enjoyed your room service meals and that our staff is always friendly and accomodating. We truly value you as our guests and are fortunate to have you stay with us and create memories. We will be renovating our lobby in December and I am very excited to hear what you and your wife think of the finished product! Thank you again for your loyalty and your warm comments.
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Nashville, TN
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Very nice, but out of the way.”
5 of 5 stars Reviewed November 26, 2012

We stayed here 2 nights after spending 2 nights in the Downtown Sheraton in St. Louis. This was much nicer. Beds were obviously very comfortable, but the toiletries were nice, the shower was better than expected, and the furnishings were very good for the price point.
It wasn't cheap, but it wasn't terribly expensive.

In terms of location, it's about 1 mile to the Power and Light district.
We took a taxi one time, and then walked the other 2 times. It was actually a good walk and we didn't feel like it was a bad area. But we were a couple of guys, and if my wife had been with us, we probably would have taken the taxi each night just to make her happy.

The customer service was very good.

The layout of the hotel is a little weird, but I think that is because of the shopping around it.
I would go here again, but I wouldn't have minded being closer to the Power and Light district.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
November 27, 2012
Eric D- Thank you for taking your time to share your comments on your recent stay at the Westin Kansas City at Crown Center. I am pleased to hear you enjoyed the Westin Heavenely Beds as well as our new showers as well! The Westin strives to provide signature service for our guests and it is great to hear our staff took exceptional care of you. We value your business and hope we have the opportunity to serve you as our guest in the future. If you have not done so already, check out the great SeaLife and LegoLand packages we offer on our website for your next stay. Thank you again for your comments and have a great holiday.
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Ponca City, Oklahoma
1 review
“Excellent Stay!”
5 of 5 stars Reviewed November 26, 2012

I love this hotel, and recently had another excellent visit. Staff is very friendly and accomodating. rooms are very comfortable, and often with a great view of Kansas City skyline.The adjacent mall and facilities are wonderful and fun. The location is central and very, very convenient. Great Bar as well!

THANK YOU!

Room Tip: Be sure to check AAA or government deals, if appropriate.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
November 27, 2012
Marc L- Thank you for taking your time to share your positive feedback on your recent stay at the Westin Kansas City at Crown Center. It is so great to hear you enjoyed your stay with us and that our staff was friendly and accomodating. The Westin takes great pride in our Heavenly Beds and I am glad you founds them comfortable and refreshing. We are very fortunate to be located in the heart of Crown Center and I am pleased to hear you found the location convenient and were able to take advantage of the shops and restaurants! We truly value your loyalty to the Westin and look forward to having you back in the future. We will be renovating our lobby in December and would love to hear what you think of the finished product!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Awesome weekend in Kansas City”
5 of 5 stars Reviewed November 26, 2012

Everything about this hotel is first class. I was in Kansas City for a busiess and pleasure weekend and this stunning hotel made the trip a pleasure. I had the opportunity to order breakfast in the room . . . . really recommend the smoked salmon, bagels, avocados and tofu (really, tofu...who knew?). Check in and check out were effortless and the location in downtown Kansas City made everything on my itinerary simple. I would love to stay in this hotel again . . . soon!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Steins12345 about The Westin Crown Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this review
November 27, 2012
Steins12345- Thank you very much for taking your time to share your feedback on your recent stay at the Westin Kansas City at Crown Center. It is so great to hear you enjoyed your weekend at our hotel and found everything first class! The Westin strives to create a relaxing and refreshing stay for our guests and it sounds like we were able to accomplish that! I am pleased you enjoyed the room service and that check in and check out were effortless. We value you loyalty to the Westin and look forward to serving you as our guest in the future. We will be renovating our lobby in December and can't wait to hear what you think of the new improvements!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Westin Crown Center

Also Known As:
The Westin Crown Hotel Kansas City
The Westin Crown Hotel
Westin Crown Center
Westin Kansas City
Kansas City Westin
Address: 1 East Pershing Road, Kansas City, MO 64108
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in Kansas City
#5 Business Hotels in Kansas City
#7 Family Hotels in Kansas City
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Crown Center, Kansas City, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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