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“Very Good and Getting Better” 5 of 5 stars
Review of Holiday Inn Country Club Plaza

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Holiday Inn Country Club Plaza
3.0 of 5 Hotel   |   One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)   |  
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Ranked #49 of 111 Hotels in Kansas City
Omaha, Nebraska
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“Very Good and Getting Better”
5 of 5 stars Reviewed June 10, 2013

We stayed at the Holiday Inn at the Plaza while in town for a concert. The location is great and the staff were 100% perfect. It's a little older hotel and they're updating the rooms. Ours was clean and comfortable but seemed a touch under furnished. No Microwave, fridge and seemed like it need an armchair or Love Seat.

All in all a great deal and really a good choice.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review, June 12, 2013
Midwest_Muser,
Thank you for reviewing our property. We think we are the best value on the Country Club Plaza and your review is another example of why we feel this way. We are not the newest or most well-appointed property, but the hotel is clean and fresh and we are constantly making improvements to make our guests experience the best it can be. We appreciate your input regarding adding microwaves and refrigerators to improve guest experience. It is through your input that we can make the most impactful changes to our property.

Thank you again,

Jim Jirik
Assistant Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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329 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Dakota Dunes
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2013

My Wife and I were visiting in Kansas City over Memorial Day Weekend .We had a very nice room on Sunday morning we found out that our other daughter was coming to KC with her 2 daughters .I called the front desk and asked for a suite they did not have one but within 5 minutes the manager called said he had found a room with an adjoining room he could get us .
This hotel was booked solid the manager and his group did a "SUPER JOB and bent over backwards to help us I can't say enough Good things about these people Thanks Again Joe Twohig .

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review, May 29, 2013
Joe,
Thank you for taking the time to let us know how our efforts helped to make your stay the best it could be. I will share your comments with our front desk manager. It is feedback like yours that make our hard work worthwhile- knowing that the extra effort makes a difference for our guests.

Thank you again,

Jim Jirik
Assistant Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas
Top Contributor
197 reviews 197 reviews
70 hotel reviews
Reviews in 87 cities Reviews in 87 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed May 28, 2013

Great location if going to visit the KC Plaza. Can walk or either take the complimentary shuttle within 3 miles of the property. Easy parking and the staff at the front desk is very friendly. The workout room is small, but has 2 treadmills and an eliptical. A bench press and weights are available as well.

Room Tip: Request a room on the interior part of the 5th floor.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review, May 29, 2013
nvlinks,
Thank you for the review of our hotel. It is always great to hear compliments about our friendly staff! A smile is an important part of our uniform here, and we are happy that you noticed. We appreciate your feedback in regards to our fitness center and will use that as we make future plans for improving our guests experience.

Sincerely,

Jim Jirik
Assitant Director of Sales
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Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 27, 2013

Stayed here for a family wedding party. The wedding and reception was down the road so the hotel provided a shuttle which was great. We enjoyed our stay. The underground parking was a little tight, even in the SUV parking area, but great they have free parking available. The rooms were clean and comfortable as I expect from Holiday Inn. The front desk was very busy when we checked in, a Friday night and a lot seemed to be going on in the hotel. The staff was proffessional and helpful.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review, May 29, 2013
Thank you for sharing your experience with us. Thank you also for noting our helpful and professional staff- they take pride in anticipating and exceeding our guests expectations. I will certainly share your comments with our staff. Our complimentary parking and shuttle service are very popular with our guests. Together they offer our guests the luxury of parking the car and letting us take care of getting them where they need to go.

We look forward to seeing you the next time you come to Kansas City.

Jim Jirik
Assistant Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton on Trent, England, United Kingdom
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 27, 2013

We stayed at the Holiday Inn at The Plaza, Kansas City for 2 nights. First impressions were that it was a bit so so. However, good underground free parking, a very comfortable bed and a fairly decent breakfast helped to bring us round. The bar service a little limited but draft ale was available including Stones IPA.

The hotel was a bit noisy on the second night as there was a lot of people in for graduation proms. Hotels do really need to think about how to make doors more soundproof !! This wouldn't dissuade us from staying again, I guess it is just a bit of the luck of the draw.

The location is handy for restaurants and bars and makes for easy getting around. The spa was closed when we were there.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review, May 29, 2013
Ian B,
Thank you for taking the time to tell us about your stay at our property. We are happy that you enjoyed the amenities and services offered by our hotel as well as our central location to all the best Kansas City has to offer!
We hope that you will stay with us if you travels bring you back to our wonderful city.

Best regards,

Jim Jirik
Assistant Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis
Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 21, 2013

The location was great as the KC Plaza is a fantastic area. Our room was clean, tastefully decorated. Staff was always very pleasant, helpful, cheerful. Our phone in the room did not work. I had to call the front desk from my cell phone. The toilet sat very low. Seemed lower than regulation chair height. Both my husband and I had a heck of a time using it. Lastly, there were not enough electrical recepticals in the room. My husband and I both use a C-Pap machine (for sleep apnea) and there was only ONE plug near the bed, and it was on the wall behind the headboard and extremely difficult to get to.

Room Tip: Ask where exactly the ice machines are, of you probably won't find them.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review, May 23, 2013
Maplewood_Jen,
We appreciate you taking time to help us to continually improve our guests experience. I understand the frustration with electrical outlets never seeming to be where you need them at any given time. We recently added additional outlets by the workdesks and televisions in response to guest needs for laptops, cell phones, cameras, etc. I have shared your concern with our engineering director and he is examining options for solve your concern.

In regards to the toilets in the hotel, we have plumbing industry standard height toilets in all our of rooms. I am not sure exactly what your concern was about our toilets but I encourage you to reach out to me so that I can more fully understand.

Thank you for noting our pleasant staff. I will share you feedback with them as they strive to exceed all of our guests expectations.

Best regards,

Jim Jirik
Assistant Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 16, 2013

Kansas City offered a lot more than we expected on our drive-though road trip. This Holiday Inn is a fantastic location near the Plaza - an outdoor shopping mall where you essentially drive to the stores you're looking for. Mid-level and high-end shops, and a movie theater as well. You can walk both to the Plaza and within it - but it would be a long walk. Free shuttle will come pick you up within 3 miles if you get tired - nice thought/offer from the staff as my husband and I were debating on the walk. Lots of excellent restaurants to choose from. Hotel was standard, as to be expected. Staff was friendly. No annoying housekeeping knock in the morning and we didn't even have the DND sign out. Beds were fine/good - I didn't think about them either way, so I must have slept well. Parking was free and easy. On our way out of KC we took pictures of the city's library garage (it's neat!) and stopped for a free brief tour of the Money Museum (Federal Reserve Bank). Looked like there was a lot more to do if we had the time.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim J, Manager at Holiday Inn Country Club Plaza, responded to this review, May 23, 2013
Jennifer,
Thank you for taking the time to tell us about your stay at the Holiday Inn Country Club Plaza. As you noted we are located in the center of all the great things to see and do here in Kansas City. The city has a lot of historical heritage, a great variety of culture and arts, and of course great food and shopping! I hope that next time you have more time to experience all KC has to offer and that you will again stay here.

Sincerely,

Jim Jirik
Assistant Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Country Club Plaza

Address: One East 45th Street, Kansas City, MO 64111 (Formerly Four Points by Sheraton)
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 111 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Country Club Plaza 3*
Number of rooms: 241
Official Description (provided by the hotel):
The Holiday Inn Hotel at the Plaza-Kansas City is located on the world famous Country Club Plaza, the Midwest's premier shopping / dining / entertainment district. The hotel provides the following complimentary services: WiFi, garage parking (all other Plaza hotels charge), local calls, and shuttle service within a 3 mile radius, including Historic Westport. The Holiday Inn Country Club Plaza Hotel also offers a 24 hour fitness center along with the largest heated outdoor hotel pool in the city!Finally, relax in our bar or simply order room service and relax in your room. Minutes from Sprint Center Arena, downtown Kansas City American Century, Nelson-Atkins Museum of Art, H&R Block 3 miles, UMKC 5 blocks, Rockhurst U., 7 blocks, KCAI and St Luke's Hospital 5 blocks, KU Med 5 blocks, Sports Complex 10 miles. ... more   less 
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Also Known As:
Holiday Inn At The Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

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