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“Nice place - huge hotel” 4 of 5 stars
Review of Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
4.0 of 5 Hotel   |   2345 McGee Street, Kansas City, MO 64108   |  
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Ranked #7 of 110 hotels in Kansas City
Lockport, New York
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Nice place - huge hotel”
4 of 5 stars Reviewed July 19, 2009

I went here for a business conference and everything was great. The room was fresh and clean with a great view of the city. I ate at the restuarant for lunch which had a buffet. There was a link to a mall that had a great food court and other stores. The meeting facilities were really nice too and the hotel gave us Starbuck's coffee and bagels in the morning and coffee and cakes/snacks for an afternoon break. Checkout had a kiosk and was quick and easy. Internet was not free though, but I had an air card. There was free internet in the lobby but not in your room. Overall a great stay.

  • Stayed June 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Ada, OK
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 16, 2009

Hotel staff were very nice and helpful. Place was very clean and convenient. I am a travel agent and have already recommended and made reservations there for one of my clients.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Missouri
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 24, 2009

The front desk service was friendly, but we were supposed to have adjoining rooms. She said we did, but when we got there they weren't adjoining. Also I had called ahead of time about the pool times. I also said something about the pool at check-in and they didn't bother to tell us we couldn't use it. So when we went to go swimming we had to go over to another hotel and we had to walk forever to get there. It is clean and the bed was excellent. The website said there was free parking, but we were charged. My friends called down to the front desk to ask about any places that delivered and we got charged $20.00 for phone calls. Also wireless was not free, and they didn't have a very good selection of channels on the T.V. Unless you wanted to pay an outrageous price for a movie. We went down to the bar and grill to eat and the service was the worst I have ever had. The waitresses ignored you and they were extremely rude. We were on the 30th floor and the view was amazing however, Unless you have money to through around I would not recommend this hotel.

  • Stayed May 2009, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 27, 2009

While one cannot expect a 40 story hotel to close to make needed renovations, I believe guests should be warned at the time they are making a reservation that such renovations are going on. We were given no such alert when we booked a king bed room online for their Regency Club Floor that was to include evening drinks and morning breakfast fare. At check-in we were informed that the club room was closed for the weekend because of the renovations going on, thus no drinks or breakfast as promised.

We discussed extensively with the front desk clerk our need for quiet and she assured us that our room would be far away from any noise but offered us no relief for the lost club room amenities. While settling into the room my wife noticed lipstick marks on one of the pillows. It should have been a clue as to the rest of our two day stay.

A few hours after checking in I was awoken from a nap with the sound of drilling going on next door. A complaint to the front desk elicited a modest credit against the room rate for the loss of the Clubroom extras and waiver of the normal room WiFi fee, but no relief from the noise.

Pluses: Good location with great views of the city. Very friendly helpful staff throughout the hotel (except for the bartender in their Sports Bar “Spectators” who had a serious attitude problem and refused our request to turn off a very loud jukebox.) On the other hand, Sean Purvis, the manager of the hotel’s 42nd floor revolving “Skies Restaurant” and his well trained staff could not have been more responsive to our needs and we had a fine dining experience that almost made us forget the unpleasantness of the rest of our stay.

Minuses: Noisy renovations going on for the rest of the summer of 2009. The rooms clearly are in need of those renovations. Furniture in lobby mezzanine actually looked too dirty to sit in.

  • Stayed May 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st. louis, mo
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 25, 2009

In town for the annual Jiggle Jam festival for little kids, which surreally coincided with "CONQUEST" - a fantasy/sci-fi convention (lots of odd-looking, costumed, but amiable folks wandering around!), we picked this hotel because of good experiences at other Hyatts. I can see why other posts have been negative, but our experience was mainly positive. Some fixtures (latches) and fittings (shower heads) were broken or 'tired,' but they are renovating, (Monday - Friday, 9 am - 5 pm - be warned!). our adjoining rooms were very spacious, and we were most comfortable. The views are tremendous, even if K.C. isn't your idea of a world class vista. The elevators were prompt, the reception staff polite and professional, and the bell hops excellent. the terrace restaurant had a very nice and reasonably priced ($14.50/adult; $6.50 child) breakfast buffet. the wait staff were friendly and efficient, but it was a little frustrating to have to wait several minutes to be seated when there were 8 or so tables already set up and ready! that frustration must have been shared by many others, as the situation hadn't been rectified by the time we finished and left. this must be something to do with 'team management' or similar, but i know nothing about this - i can just report what i saw. the pool we used once, and it was very pleasant on a hot afternoon, though it could do with a hotel employee supervising the guests - beer, drinks, radios playing, rough-housing from teenagers, it seemed a little too like a neighbourhood pool than a luxury facility on the fifth floor of a hyatt. all in all, though, with the good discount rates being offered that weekend, we checked out feeling that we had been well treated and given good value for money.

  • Stayed May 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawaii
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 11, 2009

Found the hotel comfortable and one of the few that had smoking rooms in the area, you end up on the top floors. Amenities were fine, one cup coffee maker with Styrofoam cups and covers, an unplugged small refrigerator that didn’t really get cold but kept things chilled. Ipod/radio/alarm but it didn’t work until I found the cord to plug it in. Internet was fine at $10/24 hrs or $23/72 hrs. Gym was small but sufficient, pool was heated. As usual, bar and restaurant were a little pricey. Connects to the Crown shopping center – everything closes about 7pm even the restaurants I found that strange. Also was like a ghost town, had about 20 cars on the road at rush hour, most I have seen there at one time. See the WWI memorial, walking distance, great tribute! Union Station across from the memorial also has some activities for a fee.

  • Stayed May 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 10, 2009

I stayed at this hotel for 5 days (work conference) in April 2009. It's a nice hotel, rooms are spacious and tidy, and the beds are comfortable. The food at the coffee shop is terrible and overpriced - avoid. The business centre is also overpriced - $5.40 for 10 minutes of internet/computer time. The Hyatt needs to learn a lesson from Doubletree and have the business centre be free, or much cheaper. The area the hotel is located in is okay (10-15 min by cab to downtown or Country Club Plaza; 30 min to airport), but other than the little mall, there's not much around in terms of services. Close to Liberty Memorial and Union Station, which are nice. All in all, I give this hotel a "meh". It's nothing spectacular, but it's not a dump.

  • Stayed April 2009, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kansas City
#4 Romantic Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#10 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Ctr and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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