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“Great Conference hotel” 4 of 5 stars
Review of Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
4.0 of 5 Hotel   |   2345 McGee Street, Kansas City, MO 64108   |  
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Special Offer
Breakfast for 2 Included
Ranked #7 of 109 Hotels in Kansas City
Certificate of Excellence 2014
Illinois
Top Contributor
90 reviews 90 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
58 helpful votes 58 helpful votes
“Great Conference hotel”
4 of 5 stars Reviewed May 18, 2014

I stayed here in April for a conference and found the hotel a delightful stay. Getting there from the airport was easy, but expensive. But that is the city not the hotel's fault.

The staff was extremely friendly and welcoming when we arrived. They got us checked in and set up for everything quickly and easily. They were professional but seemed to be having having a good time, which is a pleasant break from what sometimes happens at conference hotels.

The room was spacious and clean and did not smell stale. The view of the city was good too. There were plenty of linens and everything was as it should be. The bed was comfy and it was a quieter room than usual considering it was full of volleyball teams.

There is a pleasant bar downstairs and the snack bar-cafe area was well staffed and fully provided. Overall, it was a very good experience.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 19, 2014
Telkontar- Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear what a great time you had during your conference and that our staff was friendly and accommodating. It is our goal as a Sheraton to create a top notch, convenient stay and knowing we were able to create this experience for you means a lot. We truly value your business and we look forward to welcoming you back to create another relaxing, memorable stay.
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1,152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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English first
Maia, Portugal
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 17, 2014

Stayed for 2 nights in this Hotel. Great front desk staff and efficient valet parking. Great location.
No free Wi-Fi on the bedroom. Had to go to the lobby for free Internet access.
Very comfortable bed, great view from the window, and very clean. Free Starbucks coffee with to go cups in the bedroom was also a great plus!
Breakfast is expensive, but the restaurant staff was very professional and courteous.
Great place to stay for a business trip.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 19, 2014
iCe303- Thank you for taking your time to share your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear you enjoyed your stay with us and that our staff was friendly and accommoating. We take great pride in the amenities provided to our guests and it is great you were able to relax in the comfort of your Sweet Sleeper bed soaking in the great view of the city after a long day of business. We truly value your business and look forward to welcoming you back in the future.
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Liberty, Missouri
Top Contributor
114 reviews 114 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 15, 2014

This hotel had grown prettier through the years and much more techy in its services. We particularly enjoyed our breakfast in what was once the Pepper Corn Duck Club. My egg white spinach omelet was beautifully presented and delicious for the eating. The staff of the restaurant and everyone else, for example, valet service, were friendly and helpful. This hotel is close to Union Station where something fun is always going on.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 16, 2014
GGMaSue19- Thank you for sharing your feedback on your stay at Sheaton Crown Center. I am pleased to hear what a great stay you had with us and enjoyed the new improvements to the hotel. It is our goal to create a warm, welcoming stay for our guests ensuring you have everything you need for a top notch stay. I am happy our staff went above and beyond to create this experience for you! We value yoru business and look forward to welcoming you back in the future.
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Massachusetts
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 13, 2014

We stayed at the Sheraton Crown Center while we were in town for the Red Sox-Royals series in August 2013. Hotel has a nice outdoor poor, good workout area, and a decent bar for a nightcap. Quick walk to an excellent bbq restaurant in an old railroad warehouse(Jack Stack BBQ). Right next to the WWI museum which surprised me by its quality of exhibits and detailed coverage of the Great War. Almost Smithsonsian in its quality and quantity of exhibits. Well worth it. Also, right next door is the aquarium and LegoLand. Being 40 year old guys who left the kids at home, we did not partake in either. However, if you're going to those places with kids, it is super-convenient to stay here. Also, there is a mall attached to the hotel which has restaurants open for breakfast, lunch and dinner. Hotel was quiet even though there were convention goers and lots of little kids staying there.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 14, 2014
LobstaMan- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am pleased you enjoyed your stay with us and were able to take advantage of the great dining and attractions in Crown Center! We are very forunate to be centrally located in such a prime area for families. It is our goal to create as comfortable and accommodating a stay as possible and it means a lot to hear you received this. We look forward to welcoming you back in the future, and hopefully your family as well!
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Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2014 via mobile

Front desk staff is wonderful: professional and very courteous.
The hotel lets you opt for green service, foregoing daily housekeeping for gift certificates to use on other items, which I love. It is better for the environment and the increased efficiency lets them provide better room rates. It's a win-win to me.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 14, 2014
Jennifer D- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am pleased to hear what a great stay you had with us and that our staff was warm and welcoming from the moment you arrived. It is our goal to create as relaxing and comfortable a stay as possible and I am delighted to hear you received this experience. We value your loyalty to Sheraton Crown Center and look forward to serving you as our guest in the future. Thank you again for sharing your kind feedback.
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Floyd
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 10, 2014

I stayed there last week for a conference. The staff was very friendly, the food was good. The room was comfortable and clean. They were short on business traveler rooms, so I had double beds. I ended up working sitting on the bed, because the small desk against the wall did not invite. I always wish I could rearrange the furniture, but that's just too OCD... It was hard to work without the internet in the room, and $10 a day to check my e-mail, and listen to the BBC is just too much. In this day and age, any nice mid-range hotel has free wi-fi, lavishing you with fruit and cookies, and the upscale charge simply because they can. The wi-fi worked in the conference, sponsored by our group, so I could catch up in the conference breaks. These days the conference slides are online.

The green option worked great for me! I tidy up my own room, hang up my towels, and recycle. I don't need someone changing clean sheets and empty trash bags.

Our group had Yoga and Pilates in the mornings, so i did not get a chance to try out the fitness center, though some of the families got to. The location looked walking distance to the science center via an elevated walkway, so i wish i had had an extra day to explore....

Room Tip: My room on the 18th floor had a nice view of some city parks and the science center.
See more room tips
Green Features: The Green Option worked well for me. A recycling container was available in the room, and in the meeting spaces.
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 12, 2014
Susan O- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. It is great to hear our staff was friendly and accommodating and that you were able to take advantage of our Green Choice program. I apologize if the amenities in the room did not work to your advantage while working. It is our goal to create as comfortable and convenient a stay as possible. We truly value your business and hope to have the opportunity to serve you as our guest in the future.
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Statesboro, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 6, 2014

My visit to Kansas City was wonderful. The trip was for a conference held at the Sheraton Crown Center. The staff, hotel and meeting spaces were excellent. All aspects of the facility and staff were well above my expectations.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveShalit_GM, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 8, 2014
DR Loy D C- Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am pleased to hear you enjoyed your stay and that our staff was warm and welcoming! It is our goal to create a friendly and comfortable stay for our guests and it is great you were able to enjoy all the amenities provided to you as our guest. We value your business and look forward to serving you as our guest in the future. Thank you again for sharing your kind words!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kansas City
#4 Business Hotel in Kansas City
#7 Romantic Hotel in Kansas City
#10 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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