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“An enjoyable stay” 4 of 5 stars
Review of Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
4.0 of 5 Hotel   |   2345 McGee Street, Kansas City, MO 64108   |  
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Breakfast for 2 Included
Ranked #7 of 109 Hotels in Kansas City
Certificate of Excellence 2014
Mineola, New York, United States
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“An enjoyable stay”
4 of 5 stars Reviewed January 13, 2014

Stayed here in May for a conference/get together. The hotel itself is very big and quite pretty. The room was very nice, clean and convenient. Because the hotel was at capacity for this conference it was a little difficult to get service, but when you got it, the service was great. The conference rooms were convenient as well. The only issue most of my friends and I had was the hotel restaurant which was severely understaffed and very taxed with the amount of people staying for this conference

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, January 17, 2014
Kimberly R- Thank you for taking your time to share your warm comments on your stay at Sheraton Crown Center. I am delighted to hear what an enjoyable stay you had with us during your conference and that our staff went above and beyond to create top notch service. It is oru goal to create as comfortable and relaxing a stay as possible and I am happy you were able to relax in your guest room, enjoying the amenities provided to you after a long day. We value your business and look forward to welcoming you back in the future.
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1,150 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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English first
Iola, Kansas
Top Contributor
110 reviews 110 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed January 10, 2014

Stayed here for three days after the first of the year. Booked a club room and arrived to find the club lounge was closed but breakfast for two and a single appetizer nightly was offered in the Spectators restraunt. Not the club lounge and not worth the extra money paid for a club room. Otherwise mostly good stay. SPG app and web hours for services were not honored at the hotel which was very inconvenient. The General Manager did address the issues.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cory C, Front Office Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, January 12, 2014
Thank you for taking the time to leave your feedback regarding your experience. I apologize we did not meet your expectations upon arrival, but am glad to see we were able to recover during your stay. If there is anything else we can do for you please do not hesitate to let us know.
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Orlando, Florida
1 review
5 of 5 stars Reviewed January 9, 2014

I was blessed to stay at the Sheraton, it far exceeded my expectations for a Sheraton.
They remodeled and did a great job at it.
Every room has starbucks coffee which was awesome, and they are really friendly!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, January 10, 2014
Daniel M- Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I am pleased to hear you enjoyed your stay and loved the new renovations! We are very excited about all the improvements going on in the hotel and it means a lot to our team to hear positive feedback! We truly value your business and look forward to welcoming you back in the future! Thank you again for sharing your warm comments.
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Bolivar, Missouri
1 review
5 of 5 stars Reviewed January 8, 2014

THe Sheraton Kansas City Hotel at Crown Center is one of the best places to stay. The staff really know what it means to make you feel like a valued customer! I would recommend anyone passing through the Kansas City area to stop in at this hotel for your stay. Another great plus is that it is walking distance from the shops at Crown Center!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, January 9, 2014
Chris W- Thank you for sharing your warm comments on your recent stay at Sheraton Crown Center. I am pleased to hear what an excellent stay you had and that our staff was able to make you feel warm and welcome from the moment you arrived! It is very important to our team to go above and beyond to create an authentic experience for our guests. We are very fortunate to be located in the heart of Crown Center with so many great sites and shops and I am happy you were able to visit these attractions at your convenience. We value your business and look forward to creating another top notch stay for you in the future.
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Kansas City, Missouri
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 8, 2014

Normally for ringing in the New Year I stay in a hotel that is quite close to my home, less than a mile. Just a way to ring in the New Year. This year my daughter suggested we stay toward the downtown were it would be more "exciting". Well, my first thought was how noisy it would be. However, it was extremely nice. the room very comfortable and the view of downtown was breathtaking. We could see the holiday festivities, but could not hear them as the room blocked noise quite well. I would stay again for an in-town va-ca.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, January 9, 2014
Noireevb- Thank you for taking your time to share your feedback on your stay at Sheraton Kansas City Hotel at Crown Center. It is so great to hear about what a fun time you and your daughter had ringing in the New Year with us! It is our goal to create as comfortable a stay as possible and how fun to hear you were able to relax in your guest room enjoying the amazing view of Kansas City! We truly value your business and look forward to creating another memorable staycation for you in the future!
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Apopka, Florida, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 7, 2014

Though my business trip was short, still got excellent service and support. I arrived late and the front staff was there and very supportive, quickly getting me setup and on to my room. I will be back!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, January 8, 2014
NBun- Thank you for taking your time to share your feedback on your recent stay at Sheraton Kansas City Hotel at Crown Center. I am happy to hear what a top notch experience you had with us and that our staff was friendly and accommodating ensuring you had everything you needed for a comfortable stay. We truly value your business and hope to welcome you back to provide another warm and welcoming stay for you!
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Waco, Texas
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 7, 2014

I had a great stay. It was quiet, even though I was by the elevator, the lobby was perfect for working/socializing, the check-in was friendly and efficient. It was bitterly cold but was easy to use the skybridge to get to shopping and eating. The room was clean and the bed extremely comfortable. I normally stay at Marriotts, but after my experience here, I am tempted to start staying at Sheratons.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, January 8, 2014
jlbran84- Thank you for taking your time to share your warm comments on your stay at Sheraton Crown Center. I am delighted to hear what a great time you had with us and that our staff was friendly and accommodating ensuring you had everything you needed for a comfortable stay. We take great pride in being located in the heart of Crown Center surrounding many of Kansas City's favored attractions and I am happy you were able to access our link covered walkway to visit all the area. We truly value your business and hope to have the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kansas City
#4 Business Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#10 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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