We have stayed here often over the years (it used to be a Hyatt). Next to Crown Center and a couple blocks from Union Station, it is very convenient. Rooms are nice and quiet - we were on the 35th floor with a great view of downtown. Beds are comfortable, but the sheets were slippery, the top comforter very heavy, and the pillows very soft. Good air conditioning, and comfortable side chair. Internet expensive, but is free in the lobby, and there is a comfortable mezzanine with tables/outlets for prolonged computer time. Late checkout was easy to set up. 3rd floor outdoor pool was fun, lots of restaurants and fast food nearby. Crown Center and the park across the street also have free wifi. We'll be back!