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“Good location” 4 of 5 stars
Review of Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
4.0 of 5 Hotel   |   2345 McGee Street, Kansas City, MO 64108   |  
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Breakfast for 2 Included
Ranked #14 of 110 Hotels in Kansas City
Certificate of Excellence
Level Contributor
210 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good location”
4 of 5 stars Reviewed September 9, 2013

We have stayed here often over the years (it used to be a Hyatt). Next to Crown Center and a couple blocks from Union Station, it is very convenient. Rooms are nice and quiet - we were on the 35th floor with a great view of downtown. Beds are comfortable, but the sheets were slippery, the top comforter very heavy, and the pillows very soft. Good air conditioning, and comfortable side chair. Internet expensive, but is free in the lobby, and there is a comfortable mezzanine with tables/outlets for prolonged computer time. Late checkout was easy to set up. 3rd floor outdoor pool was fun, lots of restaurants and fast food nearby. Crown Center and the park across the street also have free wifi. We'll be back!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, September 10, 2013
Swl781- Thank you very much for taking your time to share your feedback on your recent stay at Sheraton Crown Center. It means a lot to our team that you have consistently enjoyed your stay with us throughout the years and are able to relax in the comfort and quiet of your guest room sleeping soundly in your Sweet Sleeper bed after a long day! We are very fortunate to be located in the heart of Crown Center and I am happy you have been able to enjoy all the area has to offer throughout the years. We value your loyalty and look forward to welcoming you back to the Sheraton family in the future to create another top notch stay.
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1,258 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
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English first
Yarmouth Port, Massachusetts, United States
2 reviews
5 of 5 stars Reviewed September 9, 2013

The most comfortable beds in KC! And, quiet, clean and service is wonderful !!
Concierge room has fresh vegetables and fruit - very healthy-oriented. Service is wonderful in the lounge also. Front desk is most courteous and friendly. Even though I did not use the exercise room, it appeared to be state of the art!

Room Tip: Did not use spa and did not eat breakfast at the hotel.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, September 10, 2013
Joanne B- I appreciate you sharing your warm feedback on your stay with us at Sheraton Crown Center. It means so much to our team to hear what a great stay you had and that our staff was friendly and accommodating, ensuring you had everything you needed for the best stay possible. It is our goal to create a relaxing and comfortable experience for our guests and I am happy to hear you found our Sweet Sleeper beds to be the most comfortable beds in Kansas City! We truly value your feedback, and helps our team to continue to strive to create personable, authentic stays for our guests. We look forward to having you back in the future.
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Sloan, Iowa
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 8, 2013 via mobile

We were in town for a concert and picked the Crown Center. We really enjoyed our stay. The staff was super accomidating and friendly. The room was great. The only complaint was a wrapper I found under the desk. The bed was comfy and the pillows were increadible. The shower head was also nice. We are planning a return trip!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, September 9, 2013
jlutt87-I appreciate you taking your time to share your feedback on your recent stay with us at Sheraton Crown Center. It is great to hear you enjoyed your stay with us and that our staff went above and beyond to accommodate any of your needs, creating a warm and welcoming experience. It is our goal to create a relaxing, comfortable stay and I am happy you were able to sleep soundly in your Sweet Sleeper bed after a long eventful evening. We truly value your business and look forward to creating many more top notch experiences for you in the future. Thank you again for your warm comments.
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Belleville, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 6, 2013

Stayed over Labor Day weekend for the Irish Fest and Irish dance competition. Wonderful hotel. Great service, awesome view of the city, comfortable and quite rooms and helpful staff. Just a few steps from the Irish Fest which made all the difference not having to find transportation after enjoying the spirits. Got 2 free tickets to the fest the first night but since I didn't book in advance the fest rate the second night...no tickets. Even though I paid way more than the fest rate, I guess there was only so many tickets to go around. No worries, went ahead and bought some. I didn't try the complimentary breakfast but the family did. They mentioned it was pretty poorly done. But those two things weren't enough to sway my rating and plan on booking again for next years fest.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, September 9, 2013
Jamie L- Thank you very much for sharing your feedback on your recent stay at Sheraton Kansas City Hotel at Crown Center. I am happy to hear what a great experience you had with us over Irish Fest and that our staff was friendly and accommodating, creating a welcoming enviroment for you! We take great pride in being centrally located in Crown Center and it is great the location worked out perfectly for you for Irish Fest. We truly value your business and your feedback helps our team to continue to create authenitic experiences for our guests. We look forward to welcoming you back to the Sheraton family next year for Irish Fest.
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Hastings, Michigan
2 reviews
5 of 5 stars Reviewed September 6, 2013

Spent 3 days at the Sheraton during the Hallmark KOC Event in August 2013,very nice rooms friendly staff. Rates were in line and place was very clean and well kept. All around great service. The only drawback and that is up to the person is that with large groups attending an event Elevators seem to be very slow at times which some people were getting frustrated. All in All I had a great experience and will go back without hesitation.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, September 9, 2013
Gordy N- I appreciate you taking your time to share your feedback on your recent stay at Sheraton Crown Center. I am delighted to hear what a great experience you had with us during your converence and that our staff made you feel warm and welcome, accommodating any of your needs to ensure you had a top notch stay. We take great pride in specializing in being a conference hotel and knowing our team was able to create a postive experience for you all means a lot. We look forward to having you back as our guest in the future! Thank you again for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed September 6, 2013

I often travel to Kansas City on business and this location has quickly become my very favorite. The hotel is very nicely done and the hotel staff are absolutely fabulous. The rooms are very nice, quiet and clean. The staff and service at the hotel bar are exceptional. The hotel is adjacent to a small mall (Crown Center) which is great to pick up anything you might need. The fitness center has very nice equipment. They also have a hotel shuttle which comes in very handy to get a location close to the hotel. Can't go wrong with the hotel!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, September 9, 2013
Rachel M- Thank you very much for sharing your feedback on your recent stay with us at Sheraton Kansas City Hotel at Crown Center. I am delighted to hear what a great stay you had with us and were pleasantly surprised with the new lobby renovations. It is our goal as a Sheraton to create a warm and welcoming enviroment for our guests and it means a lot to our team to hear our staff was friendly and accommodating, ensuring you had everything you needed for the best stay possible. We are very fortunate to be centrally located in Crown Center, surrounding many of Kansas City's most popular attractions and restaurants and it is great you were able to enjoy all the area had to offer at your convenience. Your feedback is very important to our team and we look forward to having you back as our guest in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula, California
Level Contributor
86 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed September 5, 2013

I love this hotel, not because it is a Sheraton but because it is attached via skywalk to the Crown Center which has so much fun stuff to do. This was a business trip but I would love to take my kids with me one of the times.

Pros: location!! tiny walk to Legoland, Sealife, Crown Center with Crayola Cafe, restaurant where a train brings your food to the table, cool kids playground, small theater, Hallmark Corp etc.
-Showtime, how rare is that now a days?
-gift shop in lobby open often
-staff answers phone on second ring typically

Cons: - no frills, I always have problems with the internet log in and it costs $12.95. Creepy dirty stairwells where you get ice

This is a great hotel to go to with or without your kids

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, September 9, 2013
scubashark0822- Thank you very much for taking your time to share your feedback regarding your recent stay at Sheraton Crown Center. It is so great to hear you enjoyed your stay with us and were able to take full advantage of all the great shops and attractions located in Crown Center. We are very fortunate to be centrally located in Crown Center, with a link covered walkway to conveniently take you to all the attractions in the area! We truly value your business and it means a lot to our team that we were able to help be apart of creating a fun filled, memorable stay. Thank you again for your warm comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#17 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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