Check in started with us waiting 30 minutes in line. We eventually got to our room, and it was nice with a great view. Bed was super clean and super comfortable. However, I just checked my online banking, and there are 3 bogus charges for things I didn't purchase. These 3 bills total over $80. Now, I have to call them tomorrow and find out what the heck is going on. Also, the pool's location is cool, but the pool itself is dirty. There is so much grime on the tiles that people have carved their names and phone numbers in it. The pool is very dated, and they need to replace the dirty glass surrounding the hot tub. The pool area looks like old and neglected. Be careful with your kids, because the pool is 7or 8 stories up, and there's only a cheap chain link fence keeping anyone from falling. Shabby pool for a 4 star hotel.