I spent two nights here in November. Very friendly check in process that offered good suggestions for restaurants. I got upgraded no problem to a room on a higher floor. Excellent gym. "Skies" on the top floor provides buffet breakfast and snack, and free coffee all day long, including Americanos, lattes, etc. I ordered room service that came in no time at all, although the hotel seemed to be not all that full when I was there and thus I cannot comment on what room service may have been like if the hotel was more fully occupied. The new lobby is beautiful and airy. The hotel is located at Crown Center, which is near Union Station, Lego Land, and shops, but about a $5 taxi ride to the downtown core. Only one area I found lacking. The clean up service in my room did not come until I called later in the evening, and then they left my empty water bottles and coffee cups.