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“Great hotel and staff” 5 of 5 stars
Review of Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
4.0 of 5 Hotel   |   2345 McGee Street, Kansas City, MO 64108   |  
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Ranked #6 of 111 Hotels in Kansas City
Columbia, South Carolina
1 review
“Great hotel and staff”
5 of 5 stars Reviewed November 12, 2012

I've had the pleasure of staying at this property for a number of times over the past ten years. While I thought it was a nice place to stay when it was associated with its previous brand, I can say without hesitation that it is a great place to stay now. The new lobby and check-in area are excellent additions and I cannot wait to use the new main entrance when I return in January. The staff is very responsive and the hotel's location makes it very convenient to downtown and the Plaza.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 13, 2012
Bill S- Thank you very much for taking your time to share your positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I am delighted to hear you enjoyed your stay and are pleased with the new renovations of the lobby and front drive. The Sheraton is very excited about these new renovations and the front drive will be up and running any day now. The Sheraton is very fortunate to be located in the heart of Crown Center and it is great to hear you found it convenient and that you were able to check out the local attractions in Kansas City. We truely value your loyalty to the Sheraton brand and are very excited to have you back in January to see the complete finishings of our renovation. Check out our Club Lounge access for your next stay which includes breakfast in the morning, appetizers in the afternoon and internet access in your room.
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1,069 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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English first
Buffalo, NY
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 8, 2012

My daughter and I stayed Friday through Sunday to attend a wedding at the Boulevard Brewery. We were graciously greeted and given an early check-in. The room was clean, the bed was comfortable and the entire staff was extremely friendly. The hotel lobby was tidy and relaxing. The check-in and check-out was a breeze. We rented a car so we opted for the valet parking option. It was great. The car was ready whenever we needed it. The location of the hotel is close to numerous restaurants and shopping areas. We would definitely stay here again and recommend it to anyone who asked..

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 9, 2012
Diane S- Thank you very much for taking your time to share your positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. It is so great to hear you and your daughter enjoyed your stay! We are very excited about the Sheratons new renovations and I am pleased your enjoyed the lobby, as well as found our Sweet Sleeper Beds comfortable. The Sheraton takes great pride in our customer service, and strive to work together to create quick and efficient service, and make our guests feel comfortable and at home during their stay. I hope we were able to create this experience for you and your daughter. It is great to hear you were able to take advantage of the shops and restaurants in the area. We are very fortunate to be located in the heart of Crown Center. If you have not been to the Crown Center during the holidays, plan a trip with us. It is gorgeous during the holidays! We look forward to having you both back to visit in the future! Thank you again for your warm comments.
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Lincoln, Nebraska
1 review
5 of 5 stars Reviewed November 7, 2012

I met a girlfriend for the weekend and we thoroughly enjoyed our stay. The room was very nice and comfortable. There was a convention dinner that evening but we experienced no delays or noise. The shuttle provided a ride to and from the Crossroads Art District for the First Friday Art Walk. I would highly recommend this hotel.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 8, 2012
272PPR- Thank you very much for taking your time to share you postive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I am so pleased to hear you as well as your friend thoroughly enjoyed your stay. The Sheraton staff strives to provide signature service to our guests, creating a memorable stay. The complimentary shuttle we provide is a great amenity we offer. It is great to hear you were able to use it to your convenience. We look forward to having you back to the Sheraton in the future. Check out our great holiday package we offer on our website. Thank you again for you comments, we truely value your business.
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Dallas, TX
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 7, 2012

I have stayed at this hotel on numerous occasions and have always found it to be a pleasant stay. The rooms are clean and comfortable, the staff friendly. Access to the hotel from the parking garage isn't super convenient but its not bad if you don't have a lot of luggage. I stay here when traveling on business and the location, rates and rooms work great for me.

Room Tip: Ask for a city view
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 8, 2012
travel_incognito1- Thank you very much for taking your time to share your positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I appreciate your loyalty to the Sheraton and am pleased to hear you always have a pleasant stay. It is great to hear you enjoyed your room and found our Sheraton Sweet Sleep bed comfortable. We take great pride in the Sheraton staff and i am glad they were friendly and accomodating. We truely value your business and can't wait to have you back in the future. If you have not done so already, check out our club lounge upgrade which includes breakfast in the morning, appetizers in the even and internet access in your room.
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Evanston, Illinois
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 4, 2012

Due to delayed flights, we arrived at the hotel, with a pre-paid guaranteed reservation, at 2:00 a.m. During each delay, we phoned the hotel to say we were delayed, but on our way. Several times when we called, there was NO ANSWER AT THE DESK. When we finally arrived, THERE WAS NO ONE AT THE DESK. We found the night manager and desk attendant in the back. The desk attendant was clearly unable to handle our reservation. She brought out the manager who was incredibly rude. Our pre-paid king bed had been give away. We were given another room and were told, "take it or leave it." We arrived at our room at 3:00 a.m. We opened the door, turned on the lights, and 2 PEOPLE SCREAMED!!! WE HAD BEEN GIVEN AN OCCUPIED ROOM!!! We returned to the desk and...NO ONE WAS THERE. Again, we went to the back and were rudely received. We informed the nasty night manager that we had BEEN GIVEN AN OCCUPIED ROOM AT 3:00 A.M. Instantly, the manager became Mr. Happy Pants and told us that he'd arrange for us to stay at the nearby Westin. He drove us over (saying that he wasn't comfortable driving the hotel vehicle.) Yes, we were comped for the weekend, but WE WILL NEVER EVER EVER stay at this hotel again -- YOU SHOULDN'T EITHER!!!

Room Tip: Yes: choose a room at another hotel!
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 5, 2012
nbkatz1218- Thank you for sharing your comments on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I sincerely apologize for the issues you encountered during your stay. I understand your frustrations and have shared your comments with the appropriate teams so we can avoid these issues in the future. This is not what staying at a Sheraton should feel like. We truly value your business and hope your stay does not reflect negatively on other Starwood Hotels or Resorts. We hope we have the opportunity to serve you as our guest again. We would like to speak with you further about your stay. At your convenience please call our Front Office Manager Cory Crook (816) 398-4753 so we can learn more about your experience. Thank you again for sharing your feedback, as we take this very seriously.
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St. Louis, Missouri
Top Contributor
78 reviews 78 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 4, 2012

A group of girlfriends and I stayed here for a girls weekend and it was a very nice, elegant and comfortable hotel! The check in took a little longer expected as they had several people checking in due to wedding receptions and being conventions being held at the hotel. When we did check in, they had our rooms on different floors with only one bed. Luckily, the front desk associate found two rooms on the same floor with double beds. The property is very clean and the staff was very nice and accommodating (especially Daniel at the Terrace Restaurant). The parking costs $15.00 which is a little steep, but we left the car and walked to Crown Center. They were also renovating some on the outside, so a few of the doors weren't available to use. This is a very modern, upscale property and we had tons of fun here!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 5, 2012
amd78- Thank you for taking your time to share you positive feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. It is so great to hear that you and your friends found the Sheraton elegant and comfortable! I am pleased our staff was able to accomodate you and put you and your friends all on the same floors in the desired bed types. The Sheraton strives to provide signature service and create a relaxing and memorable stay for our guests. I am so happy to hear they were accomodating and made you feel at home. We look forward to being able to create more memories for you and your friends and hope to have you back in the future. All of our renovations should be done any day now! Thank you again for your kind feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 2, 2012

The hotel in general was very pleasant. The staff are very friendly and helpful. If I can say only one thing about this hotel it was the fitness center...the best I've encountered in any hotel...extremely nice.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_ShalitKC, General Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 5, 2012
S T- Thank you very much for sharing your feedback on your recent stay at the Sheraton Kansas City Hotel at Crown Center. I am so pleased to hear your comments on the Sheraton Fitness Center. We were very excited when we finished the remodeling of the Fitness Center and it is so great to hear it was the best you have encountered in any hotel. The Sheraton staff strives to create a memorable and warm stay for our guests. I am pleased they were friendly and helpful in whatever you needed during your stay. If you have not been to our hotel over the holiday season definitely come back and see us soon! We have a great holiday package going on, and Crown Center looks beautiful over Christmas. Thank you again for your comments and we look forward to having you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kansas City
#4 Business Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#8 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Ctr and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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