The Sheraton Crown center is a large hotel that aims for conferences with a large space set aside for meeting rooms and large public spaces. Despite that, its ~40 floors are served by only one hotel restaurant, and one sports bar. Worse, the hotel restaurant closes at about 4PM and there are only a few local restaurants nearby. When I asked about local restaurants, one server told me that the hotel was in a corporate center, and it mostly closed up at 5. She was correct; there isn't a lot open at night, and cabs were also in short supply. The view from my room showed the hotel to be about a mile from the main downtown area.
The hotel charges for (very slow) wi-fi ($9.95 per 24 hours). I did not use the parking or the spa.
The business center consisted of 3 PCs and a printer. The computers are free for a brief use, such as printing a boarding pass.
The room I had (3222) was "dual purpose"; it could serve as a small conference room or as a hotel room. It had a conference table, conference room-style phone, electric window blinds, and was about double the size of a regular room, but its bed was a king-sized Murphy bed that could be retracted into the wall as needed. The room had a few other oddities: the shower was a walk-in, not the usual tub shower, but the shower curtain and the curtain rod were standard issue, so the curtain was too short for the shower, and bowed out, and, despite my best efforts, a lot of the shower water collected in the bathroom. Fortunately there was a drain there (this might have happened before?) . The room also backed to the set of elevators, and the sound of the elevators going to and fro was noticeable all day and a good portion of the night. For such a large room, there was a surprising amount of noise from the hall outside, too.
The room was clean, but there was something in the room that made me cough. The cough started the night I checked in and went away the day that I left. All in all, I would avoid the room were I to return.
The hotel restaurant (The Terrace) had very slow service the two times that I ate there. It took a long while to get seated, and then to get an menu order placed and to even get cream for coffee. There seemed to be too few servers. The food at the hotel was very unimpressive, not as good as what might be served at a low end chain restaurant, but costs were typical of a hotel restaurant. Room service was prompt and accurate, but the hotel adds 20% and a delivery charge to the bill and the server indicates that the charge is shared with the hotel, so there is an opportunity to add more.
Service at check in and check out was polite and helpful. In all cases, the hotel guests were very formal, and it was clear that they followed a policy to the letter.
I did not see problems associated with the renovations that the hotel said was ongoing.
If I visit Kansas City again, I would try to stay in a hotel closer to the center city, so that I could take advantage of other restaurants and amenities.
- Official Description (provided by the hotel):
- Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more less
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- Also Known As:
- Sheraton Kansas City Hotel At Crown Kansas City
- Hyatt Regency Kansas City
- Hyatt Kansas City