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“YUCK” 1 of 5 stars
Review of Sheraton Kansas City Hotel at Crown Center

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Sheraton Kansas City Hotel at Crown Center
4.0 of 5 Hotel   |   2345 McGee Street, Kansas City, MO 64108   |  
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Breakfast for 2 Included
Ranked #8 of 110 Hotels in Kansas City
MT
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“YUCK”
1 of 5 stars Reviewed November 16, 2011

Check in gal was not very friendly. Steam room broke- asked them to call me back if or when repaired and they never did. Room dirty, no coffee maker- had to request!! Poor sleep due to noisy heater- it moaned. I stay at a lot of hotels. This was not a pleasant stay.
Room service staff was nice and food was good- that is the only good thing about this place... oh and the workout room had decent cardio equipment.
There were young guys in the hot tub in their underwear drinking at 6 am- grosssss.

Room Tip: don't think there is one
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 19, 2011
Dear KristyLH , Thank you for posting your comment on Tripadvisor. Please know that we sincerely value your feedback and that we truly appreciate you for your for business. We strive to provide you with authentic hospitality and having said that, I hope you will contact one of our Manangers to discuss some of the issues you had during your stay. Thank you.
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993 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
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  • Italian first
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English first
Winnipeg, Manitoba, Canada
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 15, 2011

We found this hotel to offer everything we needed and to be at the centre of everywhere we went. The staff were very helpful. We requested a room near the top and had a great view of downtown. We stayed in a King size room. The room was clean, the washroom was good and the bed was comfortable. The hotel offers a number of dining options, including the only revolving rooftop restaurant in Kansas City, event venues, a 24-hour Stay Fit gym / steam room, an outdoor heated pool / sauna / hot tub, yoga Away / Fitness Concierge, and shops. There is a glass walkway from the hotel to what seems like just about anywhere down town.

It was a short drive from the Plaza shoppping district and Arrowhead Stadium and walking distance to many night clubs (power and light district) and restaurants.

On the down side, you have to pay for WiFi and $15 for parking in the attached parkade.

Room Tip: Request a higher up floor with a down town view
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  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Arkansas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 13, 2011

I went along with my husband on a business trip and this was a great hotel! I got to relax while he went to his meetings most of the day and then we went out at night and had lots of fun. It's a walk away from shopping and very close to Kansas City, KS which has even moer shopping and attractions! We visited the Cheesecake Factory while there and several other restaurants. You must try Gates BBQ, delicious and big portions (we shared one platter and we were stuffed after eating it)! The bed in our room was heaven! We enjoyed very polite staff, spectacular views and the parking was great! We didn't use the valet service but it is available. My husband said that the business facilities were great! They have several nice restuarants and even a spinning one! I would recommend this hotel to anyone traveling on business who wants to be close to everything but still have peace and quiet when you come back to your room to rest. Or for that girls weekend or honeymoon for relaxation and fun! It's pricey but so worth it! Don't miss out out on this hotel.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 15, 2011
We are so delighted that you enjoyed our hotel and you found it very comfortable and relaxing. We thank you for your very nice comments. We are pleased that you were able to enjoy some local attractions and restaurants in Kansas City. We look forward to having you back as our guest to experience more of this great city.
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Nashville
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 9, 2011

Very nice rooms and great location. Loved how the link connected you to so many downtown buildings. But whats up with the old tiny TV's!? Nicest rollaway beds we have ever seen.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 11, 2011
Thank you for your kind comments! We hope to welcome you back to Kansas City soon!!
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Osage Beach, Missouri
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 7, 2011

Ten of us stayed here for a bachelorette party. We actually booked through Priceline and got a great deal. We got double beds in each room with a good view on a high floor. The rooms were niceley decorated and fairly spacious as well. The location was convenient for food (being connected to the Crown Center) as well as going out after. A cab to the Power & Light District was about $7 and there is actually a bus stop right on the corner. I would definitely stay here again.

Room Tip: Ask for a high even numbered room for a great view.
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  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, November 9, 2011
Thank you for your very nice review. We are so pleased that you and your friends enjoyed the special occasion with us. The location of our hotel is very convenient to many attractions and I am glad you experienced that. We look forward to your next visit to Kansas City.
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Senior Contributor
42 reviews 42 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 16, 2011 via mobile

We decided to take a weekend trip to Kansas City. Being that this was our 1st time in Kansas City we had no clue as to what hotels were the best. After several hours on the computer looking at the area & reading reviews we chose this hotel. I was expressed the hotel & the location is great.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, October 17, 2011
Thank you for your recent review, it was a pleasure to read your comments on your stay with us at Hyatt Regency Crown Center. We certainly look forward to welcoming you back in the near future. Best wishes, Maurizio Orlando
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Jacksonville Florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2011

Hadn't stayed at the Hyatt in KC for a few years and was glad to see that it still had the qualities I love for a business stay: clean, comfortable rooms and nice staff who help you with any issues or needs.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, October 17, 2011
Thank you for sharing the great feedback from your stay with us at Hyatt Regency Crown Center. I am so pleased you enjoyed your time in Kansas City , but most importantly it is wonderful to hear how well our team looked after you during your stay. We certainly hope to have the opportunity to welcome you again to Kansas City. Best wishes, Maurizio Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee Street, Kansas City, MO 64108
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#10 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Ctr and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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