Let me start my review by stating we always stay within the Marriott hotels chain, however we were in KC over the weekend and decided to try Embassy Suites for the weekend. it has been many years since we have stayed with them but we pre-paid our rooms ahead of time saved about 24.00. We checked into KCI and upon check in we asked front desk staff if we could transfer Sunday's reservation from Overland Park Embassy to the KCI location, young gal consulted with manager and it was communicated to us by manager that we would have to have our keys reprogrammed in the morning.No problem ....WRONG ! I realize when we checked in the young gal was trying to accommodate our request,however when we brought our keys down Sunday AM we were told otherwise. We were told very rudely that this could not be done,and they did not have our reservation transferred from one hotel to the other. I ended up speaking with central reservations to straighten out the confusion. KCI should have told us that transfer could not be done,we would have been fine with that answer but because employees don't have full knowledge of their positions it created frustration to us.Very rude front desk that's all we can say,I have been in customer service industry for many years ,we had probably the most rudest guest service ever(Peggy). Also both hotels need work (updating) but I do want to acknowledge Overland Park Embassy staff very friendly appreciated their kindness during our stay. Would not recommend KCI airport location.
- Official Description (provided by the hotel):
- The Embassy Suites Kansas City - International Airport hotel is located just five minutes south of Kansas City International Airport via complementary shuttle and within 20 minutes of most of Kansas City's businesses and corporations. Our Kansas City Airport hotel is a full-service, upscale, all-suite hotel with amenities and location make us ideal for the leisure and business travelers. Guests enjoy free cooked to order breakfast snacks and drinks at our complimentary Evening Reception, fitness center and business center.Nearby attractions include Zona Rosa Shopping & Entertainment District, Tiffany Greens Golf Course, The National Golf Course, Tiffany Hills Sports Complex, Country Club Plaza, Hallmark Visitors Center, Kansas Speedway, Arrowhead Stadium, Kaufman Stadium, Sprint Center, Kansas City Convention & Entertainment Center, Kemper/Hale Arena, Kansas City Zoo and more. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Kansas City - International Airport Hotel Kansas City
- Kansas City Embassy Suites