We chose this hotel for its location near the city's enticing art museums and the professionalism of the desk clerk who invited us to personally check out the few rooms on offer when we arrived with no reservation (thanks, Ramon). Our room, which looked recently updated, appeared to offer excellent value--until we tried repeatedly to log onto the internet. The connection was mot just dodgy but non-existent, a situation clearly beyond Ramon's expertise and one we've never encountered anywhere in North America. Since we had hoped to take care of some work before bedtime, this was a crashing disappointment.
A reliable internet connection now ranks with a comfortable bed and decent shower on most travelers' must-have lists, and I've belatedly noticed the comments posted here that we are not the first to have encountered a problem. Once the glitch is resolved for good, this hotel will be worth four stars. In the meantime, we'll remember Best Western Plus as Best Western MINUS.