I stayed at this hotel in October 2012. I made the reservation over the internet. I parked my car overnight in the back parking lot because the front parking lot was very small and full. My car was vandalized in the parking lot - some one tried to break into it and in the process they smashed my mirror and damaged the passenger's window. I had to pay $ 800.00 to repair the damage and caused me lot of aggravation since I had to go to the police, instead of attending my bussiness meeting. The management told me that they were not responsible for personal property damage. Although I partially understand this policy, one generally does not expect to have his/her car damaged in the hotel's parking lot, when staying overnight. Be aware that this hotel is not in a safe location.
More so,the presence of a suspicious individual in the parking lot was reported by one of the hotel guests that night to the reception desk, when my car had already been damaged, but in the morning, when I checked with the front office, there was no mention of suspicious activity reported by the overnight clerk .( I just happened to run into this hotel guest in the morning, as his car was parked next to mine in the parking lot and this is how I came accross this information).
I have chosen this hotel because I have stayed at Best Western before and I have assumed this was a reliable place. I will definetely avoid Best western Seville and all Best Western from now on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 16, 2013
First we want to say we are sorry for any bad experience you have had. We have a Security Company that patrols our property from 8pm-8am everyday. With any incident that happens, there is always an incident report filed. Even if it is just for a minor slip on a step. We cannot find a report regarding this in our files or in our Security Companies file. Also, no one but our guests, or friends of our guests are allowed to be on the property. We are situated next to The Kemper Museum of Contemporary Art, the Art Institute of KC and The Nelson Atkins Museum of Art. So sometimes students are walking in our area. However, we do not want any guest to be unhappy, no matter what the circumstance. We have offered you partial compensation of your stay. And thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.