My partner and I got in very, very late Saturday night\Sunday morning (I had checked in to the hotel on Friday evening for a weekend stay in KC).
At 9:00 am I had called the office and asked the manager about a later checkout than 11 am. He replied that I could check out by 12 pm without a surcharge.
At 11:00 the cleaning staff knocked on our door for cleaning service, EVEN THOUGH THE "DO NOT DISTURB" SIGN WAS ON THE DOOR NOB.
At 11:22 am the office called the room asking when I was coming to the office to check out. I told the office personnel that I will be checking out late, sometime early afternoon, and that I would pay the surcharge.
At 11:45 am the office called the room and said that I needed to come to the office NOW, so that they could charge my card the surcharge. I replied that I would take care of it when I checked out in the early after noon.
At 12:20 am the office called the room and requested when I was coming to the office to check out, to which I replied, soon!
At 12:45 am the office called the room and I simply picked up the receiver and hung up.
(This behavior was completely unnecessary harassment.)
At 1:20 pm I went to the desk and said that the repeated phone calls were simply uncalled for, to which the manager berated me for not coming to the office in a timely manner, at which point a heated argument ensued.
My family and I are heavy travelers and we have stayed in many dozens of hotels and I have never experienced anything like that. That was the poorest example of customer service I have ever seen,
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- Also Known As:
- Best Western Kansas City
- Country Inn Kansas City
- Kansas City Country Inn
- Kansas City Best Western
- Best Western Country Hotel