We chose to stay in this hotel for two reasons: 1) it was close to the hospital, and 2) we are Hilton members. We found the staff members to be very friendly and helpful, as was the shuttle driver, the valets, and the room service person. We wanted to be close to the hospital b/c my husband was having surgery and I didn't want to have to drive. The shuttle was very convenient. I also appreciated that the hotel was going to let me keep my car there after checkout time if it didn't coincide with my husband's release time. The complimentary breakfast was very good, but as it was the start of the basketball tourny, many people were there at the same time to eat. The lines did move slow, but the people were friendly. We stood in one line, unaware that there were actually 2 lines until we got much closer to the front. We were also surprised that our room was definitely showing its age. For example, there was unrepaired water damage on the wall, and the wood around the outside door was rotten. For the price of the room, we expected nicer. We would also have liked a little larger bathroom. I also had a good experience with room service in all aspects. It would have also been nice if the hotel had an agreement with the hospital on the room price.
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- Also Known As:
- Embassy Suites Kansas City
- Kansas City Embassy Suites