Staff was very quick and helpful during check-in. Lobby was very clean. Rooms are older with a very small toilet/shower room off the bedroom with the sink area in the bedroom. I much prefer the usual Embassy floorplan that has a full bath just outside the bedroom. Shower water pressure was very low. We did not have washcloths or hand towels in the room but the front desk got them up to us quickly after we called. If you are in on business over the weekend, be aware that the breakfast is not served until 7:30 which is very late. There were about fifteen of us in the breakfast area at about 7:15 and two of us went to get muffins (which were already set out). An employee told us in no uncertain terms that they were not to be touched until 7:30! Training needed here.
The saving grace is the front desk staff. They were always friendly, efficient and very capable of handling anything that comes up. If it wasn't for the poor training in the kitchen area, service would rate 5.
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- Also Known As:
- Embassy Suites Kansas City
- Kansas City Embassy Suites