I really wanted to give this place a better review but it was tough to do so. The manager was a great guy and I kind of felt bad for him for having a challenging property do work with. The staff was mainly nice and I definitely felt like a valued guest. The hotel looks impressive from outside and even when entering. But a deeper look at the place shows cost cutting everywhere--low quality brand flat screen TVs in the rooms, low quality tissues and toilet paper, weak water pressure (at least on the 12th floor, the highest), off-brand condiments at breakfast, tiny pool towels that look as if they were bought used from a low-end gym, a sauna that was barely warm, a non-working steam room with no sign to say it was out of order, and weak drinks during the free manager's reception. Looking down from floor 12 through the atrium and you can see how dirty the hallway carpets are. I have never seen such chaos at an Embassy suites during breakfast---long lines, employees running around with dirty trays as if we were in a school cafeteria, a juice machine with broken ports and always out of juice--in general, things I have seen automated for high traffic at other Embassy's were not in place here. And seeing how the scrambled eggs are made while waiting for an omelet made me lose my appetite. Even worse are the mouse traps in the garden area in the breakfast room. They are black boxes with round holes, so not all that obvious to most--but thy are there--at least hide them well. The bathroom shower area is miniscule and in the bedroom--it most Embassy suites it is in the living room where it belongs, especially if you are sharing the room. The shuttle van is very, very old and was usable most of the time, though beware if you want it at 7am when it is supposed to start running as it isn't always available then. As is to be expected with a shared shuttle, sometimes it is fast someones it is not. The drivers were always nice and explained their route well. Given the location of the hotel--not quite close enough to anything and on the border of a bad neighborhood--the hotel has to offer one. The perks: pool is nice, gym fantastic if not a bit small for the size of the hotel, beds are comfy, pillows good, rooms large.

I might stay here again for the right price as the pool is amazing and warm enough to make it pleasant in the winter. But for the price I paid on this trip I would probably stay elsewhere.

My sisters, nieces and I have been taking annual "sisters" trip for 6 years. This year we decided on the Lady Gaga concert in February. I was responsible for booking the hotel. I only had 2 requirements - adjoining rooms and a shuttle to the Sprint Center. I had called the reservation center then was told I was being transferred to the Kansas City Plaza staff. I was assured multiple times adjoining rooms would be available but only on a 1st come 1st served basis. I mentioned we wanted a shuttle to take us to the Sprint Center. The woman I was speaking to told me only one truth-the shuttle quit running at 10 or 10:30. We arrived to find a nice enough reception area/courtyard. I asked if we were early enough for adjoining rooms and was told there were no adjoining rooms, UGH!! I was told the shuttle bus did not go to the Sprint Center. After getting settled in our rooms the manager sent up baskets with ONE candy bar, ONE tiny bag of Cheese-It's & TWO bottles of water for each room. That would have been nice if there had been 2 people in each room but there were 4 in each room. He/she must have thought we were going to cut the candy bar into 4 pieces, count out the Cheese-Its and split 2 bottles of water???oh, also he offered us free movie tickets to watch while we were gone to see the concert. After the concert we went to the beautiful pool area where the towels were not much larger than a hand towel. We could not get the hot tub to work. We asked the person at the desk if someone could come check it out and were told she would send maintenance in soon to check it out. Surprise - no one ever came to check out the hot tub. I would never stay here again.

This is a hard review to write for me. There were good things and fun staff but the poor management over shadows those good people. Then maybe my expectations of the Embassy chain and the perks I have come to expect is going downhill fast at many of them but gone at this Embassy Suites. Let me explain and you can decide. we are Diamond members with Hilton and with that you hope to find a feeling of conformity and what to expect as you travel the different Hilton chains. One reason we pick Embassy Suites is the room comfort and the Managers special reception, the better breakfast and late checkout because of my diamond statues.
Well forget those things at this hotel. The room is old furniture is old and needs updating. It was clean but that's about it. The bathroom and shower are a JOKE. You walk in and back out, very much needs updating. Housekeeping needs some help also can't seem to get to your room. Now the Managers reception which is why many of us pick this chain,be honest, free drinks and snacks is a nice perk. What a letdown, you must have tickets to get your drinks, that's just nuts, I can understand showing your room key when you walk in but having to turn in a ticket for each drink, makes me feel like I'm at a street fair and the pour was so small it didn't even color my water. The snack, stale chips with a thin salsa kind of like flavored water. What happened to a few veggie's and dip or cheese and crackers. When I'm paying probably $30 more to stay at the Embassy I expect a little more from the reasons I pick it. Our second night we just went to the real bar and paid for drinks at least you got a good drink. Breakfast was ok but cold, nothing was hot, but I understand keep those trays hot is hard, the cook to order was good if you had time for that.
Now one of the perks of being Diamond with Hilton is late checkout. This manager completely disregards this perk so don't bother to ask. My wife had a conference down the street and was not finished till 4pm so I ask for late checkout till 2 pm so I wouldn't have to sit around the lobby for 4 hours. When I ask the front desk person that morning for a couple of extra hours in my room he told me he had been told by the manager under no circumstance was he to approve any late checkout. I told him I was Diamond and he said sorry can't help you. Please understand I didn't get maid service till after 5 pm the day before so if I left my room at 2 they would still have plenty of time to clean the room, even if they were fully booked. I checked out out noon loaded my car and came back in to have lunch and just hang till 4pm. The manager was at the front desk and ask how my stay was so I told him about my request. He yabba yabba for a minute or two and says oh I would give you a couple more hours. I said I have already checkout your to late. Bottom line I feel he doesn't care about the Hilton customer who choices the Hilton family over many others available. I won't be back. For those of you in the KC downtown area and looking for a nice place to stay. There is a Hampton Inn and Suites right behind the Embassy and you will still get a suite at a much better price. I know no free drinks but trust me you are not missing much at the Embassy.
I have to say that Becky and Bob in the restaurant are great and Casey the bartender in the regular bar is super. He pours a very good drink. The bell guys that get your car and handle your luggage SUPER guys. Sadly Good people but poor management will make this a don't stay find better.

I recently stayed in this hotel for 2 weeks because of my job. You can tell it's not a newer hotel, but it was fairly clean. I can't say enough about the front desk folks - so, so, so very nice! I chose this particular hotel because 1) I am a diamond member with the Hilton chains and 2) they offered a shuttle service to surrounding locations, including my office in downtown Kansas City. Even though the shuttle was a nice feature, you should not bank on it being available for every place you want to go. I realize that there were many other people in the hotel, but it wasn't as readily available as one would hope. Over the 2 weeks I was there, I had to use a taxi to get to places (or back to the hotel from places) at least 15 times. Luckily for me it was a business expense, but for those of you traveling without a car, be prepared to shell out some $$$ for taxi fare because the shuttle isn't always the answer.

AWESOME, AWESOME, AWESOME breakfast offered every day!

The room was definately dated and worn out. The bathroom size was very comparable to a shoebox - you could walk inside and step right into the tub but that was about it. Absolutely NO room! The fan/heater running all the time was also something that should be updated. Some days it would whistle when it ran and it did keep me awake on more than one night.

A suggestion to the hotel: PLEASE put a small table and a chair to sit at in your "laundry" area. I literally sat on the floor in the hallway while my clothes were being washed and dried (that is located on the 4th floor and my room was on the 9th floor) and when they were done I had no place to fold them or lay them while I was attending to the rest of the clothes.

Being a Hilton hotel, I was expecting a newer, more updated room. But it was sufficient for my needs.