My sisters, nieces and I have been taking annual "sisters" trip for 6 years. This year we decided on the Lady Gaga concert in February. I was responsible for booking the hotel. I only had 2 requirements - adjoining rooms and a shuttle to the Sprint Center. I had called the reservation center then was told I was being transferred to the Kansas City Plaza staff. I was assured multiple times adjoining rooms would be available but only on a 1st come 1st served basis. I mentioned we wanted a shuttle to take us to the Sprint Center. The woman I was speaking to told me only one truth-the shuttle quit running at 10 or 10:30. We arrived to find a nice enough reception area/courtyard. I asked if we were early enough for adjoining rooms and was told there were no adjoining rooms, UGH!! I was told the shuttle bus did not go to the Sprint Center. After getting settled in our rooms the manager sent up baskets with ONE candy bar, ONE tiny bag of Cheese-It's & TWO bottles of water for each room. That would have been nice if there had been 2 people in each room but there were 4 in each room. He/she must have thought we were going to cut the candy bar into 4 pieces, count out the Cheese-Its and split 2 bottles of water???oh, also he offered us free movie tickets to watch while we were gone to see the concert. After the concert we went to the beautiful pool area where the towels were not much larger than a hand towel. We could not get the hot tub to work. We asked the person at the desk if someone could come check it out and were told she would send maintenance in soon to check it out. Surprise - no one ever came to check out the hot tub. I would never stay here again.
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- Also Known As:
- Embassy Suites Kansas City
- Kansas City Embassy Suites