This is a hard review to write for me. There were good things and fun staff but the poor management over shadows those good people. Then maybe my expectations of the Embassy chain and the perks I have come to expect is going downhill fast at many of them but gone at this Embassy Suites. Let me explain and you can decide. we are Diamond members with Hilton and with that you hope to find a feeling of conformity and what to expect as you travel the different Hilton chains. One reason we pick Embassy Suites is the room comfort and the Managers special reception, the better breakfast and late checkout because of my diamond statues.
Well forget those things at this hotel. The room is old furniture is old and needs updating. It was clean but that's about it. The bathroom and shower are a JOKE. You walk in and back out, very much needs updating. Housekeeping needs some help also can't seem to get to your room. Now the Managers reception which is why many of us pick this chain,be honest, free drinks and snacks is a nice perk. What a letdown, you must have tickets to get your drinks, that's just nuts, I can understand showing your room key when you walk in but having to turn in a ticket for each drink, makes me feel like I'm at a street fair and the pour was so small it didn't even color my water. The snack, stale chips with a thin salsa kind of like flavored water. What happened to a few veggie's and dip or cheese and crackers. When I'm paying probably $30 more to stay at the Embassy I expect a little more from the reasons I pick it. Our second night we just went to the real bar and paid for drinks at least you got a good drink. Breakfast was ok but cold, nothing was hot, but I understand keep those trays hot is hard, the cook to order was good if you had time for that.
Now one of the perks of being Diamond with Hilton is late checkout. This manager completely disregards this perk so don't bother to ask. My wife had a conference down the street and was not finished till 4pm so I ask for late checkout till 2 pm so I wouldn't have to sit around the lobby for 4 hours. When I ask the front desk person that morning for a couple of extra hours in my room he told me he had been told by the manager under no circumstance was he to approve any late checkout. I told him I was Diamond and he said sorry can't help you. Please understand I didn't get maid service till after 5 pm the day before so if I left my room at 2 they would still have plenty of time to clean the room, even if they were fully booked. I checked out out noon loaded my car and came back in to have lunch and just hang till 4pm. The manager was at the front desk and ask how my stay was so I told him about my request. He yabba yabba for a minute or two and says oh I would give you a couple more hours. I said I have already checkout your to late. Bottom line I feel he doesn't care about the Hilton customer who choices the Hilton family over many others available. I won't be back. For those of you in the KC downtown area and looking for a nice place to stay. There is a Hampton Inn and Suites right behind the Embassy and you will still get a suite at a much better price. I know no free drinks but trust me you are not missing much at the Embassy.
I have to say that Becky and Bob in the restaurant are great and Casey the bartender in the regular bar is super. He pours a very good drink. The bell guys that get your car and handle your luggage SUPER guys. Sadly Good people but poor management will make this a don't stay find better.

I recently stayed in this hotel for 2 weeks because of my job. You can tell it's not a newer hotel, but it was fairly clean. I can't say enough about the front desk folks - so, so, so very nice! I chose this particular hotel because 1) I am a diamond member with the Hilton chains and 2) they offered a shuttle service to surrounding locations, including my office in downtown Kansas City. Even though the shuttle was a nice feature, you should not bank on it being available for every place you want to go. I realize that there were many other people in the hotel, but it wasn't as readily available as one would hope. Over the 2 weeks I was there, I had to use a taxi to get to places (or back to the hotel from places) at least 15 times. Luckily for me it was a business expense, but for those of you traveling without a car, be prepared to shell out some $$$ for taxi fare because the shuttle isn't always the answer.

AWESOME, AWESOME, AWESOME breakfast offered every day!

The room was definately dated and worn out. The bathroom size was very comparable to a shoebox - you could walk inside and step right into the tub but that was about it. Absolutely NO room! The fan/heater running all the time was also something that should be updated. Some days it would whistle when it ran and it did keep me awake on more than one night.

A suggestion to the hotel: PLEASE put a small table and a chair to sit at in your "laundry" area. I literally sat on the floor in the hallway while my clothes were being washed and dried (that is located on the 4th floor and my room was on the 9th floor) and when they were done I had no place to fold them or lay them while I was attending to the rest of the clothes.

Being a Hilton hotel, I was expecting a newer, more updated room. But it was sufficient for my needs.

First impression is how friendly everyone is at the hotel. The front desk staff could not be more friendly. They have a van that will take you to the local restaurants at the plaza to eat. It was very reliable and drivers very friendly. The hospitality receptions are extremely generous with drinks. The rooms are a bit outdated but very cozy.
If i had to find a complaint it was about the reservation once there. On govt business for 3 nights and advised depending on weather we might have to cut out a night early if weather back home looked bad. Was told there would be $75 fee for early check out but we could go night by night and we would be fine if hotel did not fill up (which it did not). Don't understand why so inflexible. When on business, things can change.

My kids and I had a great time. We stayed at this hotel in January 2013 on a trip for a wedding. The open lobby showcased the 12 stories and the glass elevators. My kids tossed coins into the fountain in the center of the lobby and were thrilled that we got a room on the top floor. The pool is very unique; the hot tub and shallow pool (3 ft) are on an upper level and then below (you just go down a few stairs) is a deeper (8ft) pool, a sauna, and a steam room. The fitness center had nice equipment with tv screens in the treadmills and additional equipment including hand weights and medicine balls. The breakfast in the morning offered a wide variety of choices including hot foods which is always nice. The room itself was great with two separate rooms with flat screen tvs in each. The only drawback was every time we entered the room there was a faint fragrance of a woman's perfume but I am guessing that was just whatever type of freshener they use. Overall it was excellent including ample parking and a very short trip to the plaza--just around the corner!