I recently stayed in this hotel for 2 weeks because of my job. You can tell it's not a newer hotel, but it was fairly clean. I can't say enough about the front desk folks - so, so, so very nice! I chose this particular hotel because 1) I am a diamond member with the Hilton chains and 2) they offered a shuttle service to surrounding locations, including my office in downtown Kansas City. Even though the shuttle was a nice feature, you should not bank on it being available for every place you want to go. I realize that there were many other people in the hotel, but it wasn't as readily available as one would hope. Over the 2 weeks I was there, I had to use a taxi to get to places (or back to the hotel from places) at least 15 times. Luckily for me it was a business expense, but for those of you traveling without a car, be prepared to shell out some $$$ for taxi fare because the shuttle isn't always the answer.

AWESOME, AWESOME, AWESOME breakfast offered every day!

The room was definately dated and worn out. The bathroom size was very comparable to a shoebox - you could walk inside and step right into the tub but that was about it. Absolutely NO room! The fan/heater running all the time was also something that should be updated. Some days it would whistle when it ran and it did keep me awake on more than one night.

A suggestion to the hotel: PLEASE put a small table and a chair to sit at in your "laundry" area. I literally sat on the floor in the hallway while my clothes were being washed and dried (that is located on the 4th floor and my room was on the 9th floor) and when they were done I had no place to fold them or lay them while I was attending to the rest of the clothes.

Being a Hilton hotel, I was expecting a newer, more updated room. But it was sufficient for my needs.

First impression is how friendly everyone is at the hotel. The front desk staff could not be more friendly. They have a van that will take you to the local restaurants at the plaza to eat. It was very reliable and drivers very friendly. The hospitality receptions are extremely generous with drinks. The rooms are a bit outdated but very cozy.
If i had to find a complaint it was about the reservation once there. On govt business for 3 nights and advised depending on weather we might have to cut out a night early if weather back home looked bad. Was told there would be $75 fee for early check out but we could go night by night and we would be fine if hotel did not fill up (which it did not). Don't understand why so inflexible. When on business, things can change.

My kids and I had a great time. We stayed at this hotel in January 2013 on a trip for a wedding. The open lobby showcased the 12 stories and the glass elevators. My kids tossed coins into the fountain in the center of the lobby and were thrilled that we got a room on the top floor. The pool is very unique; the hot tub and shallow pool (3 ft) are on an upper level and then below (you just go down a few stairs) is a deeper (8ft) pool, a sauna, and a steam room. The fitness center had nice equipment with tv screens in the treadmills and additional equipment including hand weights and medicine balls. The breakfast in the morning offered a wide variety of choices including hot foods which is always nice. The room itself was great with two separate rooms with flat screen tvs in each. The only drawback was every time we entered the room there was a faint fragrance of a woman's perfume but I am guessing that was just whatever type of freshener they use. Overall it was excellent including ample parking and a very short trip to the plaza--just around the corner!

I have stayed in this hotel multiple times over the past few years and have seen it really go down hill. I will start with the positive. The location of the hotel is great, about a 15-20 minute walk to the plaza and has plenty of reasonably priced secure parking. The staff at the hotel are lovely. The happy hour bartender was very friendly and everyone kept reminding us if we wanted more free drink tickets to just ask the front desk. The breakfast in the morning is amazing and the staff for that are wonderful too. Now for the not so great; for starters we always use the pool and hot tub when we stay and were not told until we asked to go get towels that it was closed for renovation. The hotel could use a lot of work. We found paint stains everywhere, on the carpets in the hallway and also in our room on the furniture. The furniture in the room is worn out and approaching gross (stained in multiple places with paint, etc). The spare blanket was years past useable. It had been dried so many times it was crunchy and gross, unfortunately I slept on the coach and had to sleep with it all night. Our room was by the elevators which were loud and woke me up but I do not believe this would be a problem for all rooms. We found a swimsuit hanging on the back of the door upon checking in the room and considering that the pool is shut it must've been there for some time. This very much made me question how throughly the rooms are being cleaned. The sheets on the bed also had some minor staining. I would stay here again due to the happy hour, breakfast and location, but this hotel is at a lower standard than any other embassy suites I have ever stayed at.