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All 109 Kansas City hotels

Embassy Suites Hotel Kansas City - Plaza: Traveler Reviews

3.5 of 5
220 West 43rd Street, Kansas City, MO 64111
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Embassy Suites Hotel Kansas City - Plaza
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Ranked #48 of 109 hotels in Kansas City
Most recent review
4 of 5 stars Reviewed January 27, 2013
mlsimp2 Oklahoma
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293 reviews from our community

Traveler rating
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    73
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Families
92
 
Couples
55
 
Solo
12
 
Business
73
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Oklahoma
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Nice property and great location”
4 of 5 stars Reviewed January 27, 2013

Here with my family to visit a friend at KU Medical Center. This is a great location and the property is a typical older Embassy Suites. The bathrooms are somewhat dated and we experienced the sound issue from the mirror over the bedroom sink discussed in a former review (rm 1120). The breakfast was good along with the managers reception. Never a fan of the small pillows but those seem to be at all Embassy Suites. One important item to add was we stayed with Honors Points but were treated like any other guest. That is not always the case. We would definately stay here again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mlsimp2 about Embassy Suites Hotel Kansas City - Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
January 28, 2013
Dear Mlsimp2

Thank you for staying with us. I am glad you enjoyed your stay and I hope your friend at KU medical center is doing better. Please note I have briefed our engineering staff on the sound concerns that you mentioned in your review. Guest on reward stays are extremely important to not only our hotel but to our entire collection of hotels. The reward is due to your patronage and loyalty and guests need to have a great experience so that they will continue to stay at our hotels in the future. Honors guests are vital to our business and I apologize if you were treated differently at other hotels. Again, thank you for staying with us and I hope your future travels bring you back to Kansas City
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Lincoln, NE
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“A little older, next to westport”
3 of 5 stars Reviewed January 23, 2013

Not quite as nice as some Embassy suites I have stayed at, but was within walking distance of Westport. (we were there to celebrate a bachelor party) Just a little dated, nothing bad to report though......

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask drpete65 about Embassy Suites Hotel Kansas City - Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
February 5, 2013
Good day Drpete65

It was a pleasure being host to your bachelor party and thank you for the kind words about the Hotel and staff. Hopefully the memories will ignite a desire to stay with us again if your future travels bring you back to Kansas City. Lastly, please tell the Groom congratulations on his upcoming wedding.
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Whitby Ontario
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“In town for a drumming workshop”
5 of 5 stars Reviewed January 16, 2013

I stayed at the Embassy Suites Plaza Hotel in KC Jan 11th - 13th. Very friendly staff, they even have a free shuttle that will take you to all the major attractions and restaurants in the area. One of the guys I was traveling with got sick so we had to make a pharmacy run to get some meds. The front desk had no problem driving us to a nearby walgreens to get what we needed. Super accommodating folks at this hotel.
Free hot breakfast was included with our stay, had made to order omelets each morning.
Only complaint was a noise issue in the next room beside ours. We stayed in room 715 and for some reason above the sink in the main bedroom the bulkhead was made out of drywall and we could hear people's conversations perfectly in the next room. Wasn't a big deal and found it kind of entertaining as it was a group of girls haha. But it would have been annoying if we were trying to sleep.
Furniture was modern, linens were clean - no complaints. Will def stay here again if I'm in KC.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask woodypi80 about Embassy Suites Hotel Kansas City - Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
January 17, 2013
Dear Woodypi80

We appreciate the great comments and positive feedback about our hotel. I am glad that our staff assisted your ill friend as traveling is stressful enough and we hope he is felling better. I will review your concerns with our engineering staff about the noise from guests next door. Thank you for letting us know that this made your stay less than perfect. Again, thank you for the positive comments and will make sure to commend our Staff on the service they provide. Lastly, we hope to have you as guests again if your future travels bring you back to Kansas City.
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North Kansas City, Missouri
1 review
“Fun time in KC!”
5 of 5 stars Reviewed January 10, 2013

Took my best friend for her birthday celebration to Embassy on the Plaza. We had a great time! The bartender at the hotel restaurant (Oliver) was helpful and friendly and made us his "signature" cherry limeaid. Delicious! The staff was great the free shuttle to the Plaza was fantastic! All in all a great and memorable weekend!

Room Tip: They are all two room suites, so I don't think there is a bad room in the house!
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Robin M about Embassy Suites Hotel Kansas City - Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
January 11, 2013
Dear Robin M

First of all please wish your friend a belated happy birthday. I am sure that our staff did so but wanted to wish her one on my behalf as well. We appreciate the great comments and positive feedback about our hotel. I am glad that you and your birthday friend enjoyed your stay and took advantage of the complimentary shuttle service to the Plaza and Westport areas. I will tell the bartender of your positive comments and of his beverage creations as well. Thank you for sharing your stay with the guests of Trip advisor and I hope you will stay with us again!
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Tampa, FL
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Good value”
5 of 5 stars Reviewed January 9, 2013

This hotel is a great meeting place for me and my friend with kids (she lives in Iowa, I live in Oklahoma). The rooms allow for several people to stay in one suite (we stay relatively comfortably with 5 people). The kids can't get enough of the glass elevator. The major pluses are the buffet breakfast, which is a full breakfast, the coupons for free drinks in the afternoon and the pool. It is multi-layered and there is also a jacuzzi. It is also close to many restaurants and shops. The only annoying thing is paying for parking, which isn't such a big deal with the other amenities.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Linzpoo about Embassy Suites Hotel Kansas City - Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites Hotel Kansas City - Plaza, responded to this review
January 11, 2013
Dear Linzpoo

Thank you for your review! We are delighted that you had an excellent stay with us. The spacious two-room suite, Complimentary breakfast and cocktail hour offered to all hotel guests really enhances a guest’s overall stay in several aspects.
Unfortunately parking is a premium and we were forced to go to a paid parking format as there people parking in our lot who were not hotel guests. Again, thank you for your review. We are glad you enjoyed your stay and hope to have you as our guest again in the near future. We are just finishing an upgrade to our pool and I am sure the kids will like this better than the elevators!
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Additional Information about Embassy Suites Hotel Kansas City - Plaza

Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites
Address: 220 West 43rd Street, Kansas City, MO 64111
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 109 hotels in Kansas City
Price Range: $$
Hotel Class:3.5 star (3.5*)
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