The hotel was clean and the staff was courteous. However, my shower/bathroom water was lukewarm at all times and the tub was stained and needs to be replaced. The business center was strategically located facing the front door and it was freezing in the lobby. Although they advised that you could print your boarding pass from the business center, the printer didn't work...and to top it off, the staff couldn't get it to work. The staff member suggested that I click on the icon with a "P" at the bottom of the screen (she obviously didn't know that was the Powerpoint icon).
My iPad would not connect to their network using the instructions they provided so after talking to technical support for 45 mins she had to manually connect the IP address. However, the next day, when attempting to use the business center computer, I was prompted for an administrator password. No one was able to help me at the hotel so they referred me to technical support at which time my call dropped directly into someone's person voicemail and I never received a callback. So I decided to return to my room so I wouldn't freeze to death while I was unable to get ANYTHING accomplished, when the bottom of the chair broke. I am disgusted and will never return!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to share your experience on TripAdvisor. We always appreciate feedback on the experience we provided and we use your comments to provide a better experience.
I am happy you felt our hotel was clean and our staff was courteous. We strive to provide this to every guest, every time. I am sorry you experienced the technical difficulties mentioned and futhter that we could not resolve the issues during your stay. I will follow up with our internet provider to find out what the issue was and why we could not resolve it. Thank you for your comments.
Please feel free to contact me if you wish to discuss your experience further. We would love another chance to provide you with a GREAT experience during your next visit to Kansas City.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.