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“Big room(suite), VERY uncomfortable bed” 3 of 5 stars
Review of Sheraton Suites Country Club Plaza

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Sheraton Suites Country Club Plaza
3.5 of 5 Hotel   |   770 West 47th Street, Kansas City, MO 64112   |  
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Ranked #46 of 110 hotels in Kansas City
Sao Paulo
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Big room(suite), VERY uncomfortable bed”
3 of 5 stars Reviewed March 19, 2013

Nice enough hotel and very large room, but the carpet & furniture is wearing due to age. This is most obvious in the bed. I am usually a great sleeper but woke up regularly throughout the night here due to the very uncomfortable bed(with very worn linen!) and got up with a sore back both mornings, which never happens to me.

My suite had 2 flat screen TV's, but I would have gladly traded one in for a new bed!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, March 20, 2013
Hello Fair_Dinkum_Mate!

Thank you for taking the time to share your experience on TripAdvisor. We always appreciate feedback on the experience we provided and we use your comments to provide a better experience.

I am happy you enjoyed our spacious two room suite and the TVs in each room. Thank you for your comments regarding the carpet and bed in your suite. Please feel free to contact me if you wish to discuss your experience further.

Thank you for staying with us! We hope to see you during your next visit to Kansas City.

Sincerely,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Omaha, Nebraska, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 17, 2013

Stayed at the Sheraton on Country Club plaza for a Friends 50th Birthday.
I had to rebook the room from a previous weekend and was not able to get the Breakfast included in the room. Received a e-mail from Fred Delarosa asking if there was anything we needed before our stay. When we checked in we had two breakfast buffet coupons waiting for us.
The staff went out of our way waving the parking charge for my friends birthday, but that was not all we got back to our room have a day of shopping on the plaza to a bottle of wine and cheese!
Compliments of the staff at the Sheraton!!
It was March Madness weekend as well as St. Patricks Day, they went well above and beyond!

Room Tip: The two double beds rooms are bigger than the one king with pull out sofa.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, March 20, 2013
Hello kmdm22!

I am so happy you enjoyed your experience last weekend! Thank you for the 5 star review! I hope your friend enjoyed their birthday in Kansas City. We love celebrating happy occasions with our guests and I am glad we were able to help celebrate yours!

Thank you for staying with us and for sharing your experience on TripAdvisor! We look forward to seeing you next time.

Thank you,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Top Contributor
89 reviews 89 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 14, 2013

We booked two suites at the Sheraton so we could meet up with family members. It happened to be the week that KC experienced heavy snow and blizzards, but the snow subsided for the week end. We were able to get very competitive rates and the room price also included one morning of breakfasts at the hotel restaurant. The rooms were comfortable and afforded enough space for young children. It was nice to see that they had complimentary Starbucks coffee in each room also. The indoor pool was clean and refreshing and the children had a wonderful time swimming with adult supervision. I believe there was a complimentary "Happy Hour", but we did not take advantage of the occasion. A thoroughly enjoyable stay!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, March 20, 2013
Hello chrisandun!

Thank you for the 5 star review and thank you for sharing your experience with the TripAdvisor community!

I am so pleased to hear you enjoyed your stay and the amenities we offer in each of our suites. I am glad your family had a wonderful time in the pool area!

Thank you for staying with us! Please think of us the next time you visit Kansas City.

Thank you,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Colorado
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2013

I stayed at this Hotel during a business conference and it was during one of the Largest snow storms in KC this year... Super nice folks, kept the rooms nice and warm. The staff stayed at the hotel and bunked up three or four to a room and were there to take care of us every morning and night in the restaurant! I highly recommend this hotel. Great location, great prices, and super staff!

Room Tip: I don't know if there is a bad room.....I always recommend a room as far away from the elevators...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, March 20, 2013
Hello BrandonWT747!

Thank you for the 5 star review! We appreciate you sharing your your experience at the Sheraton Suites- Country Club Plaza!

The snowstorm was a fun experience for us all here at the Sheraton Suites! I am happy you enjoyed your stay and would recommend.

Thank you for staying with us! We look forward to seeing you again.

Thank you,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

This was a very nice Sheraton property. It was located on the Country Club Plaza in Kansas City, Missouri. It was at the far end of the Main Street in the plaza. The hotel was very clean and well maintained. The location was great. I really liked the colors of the room and the French doors separating the living room from the bedroom. We had a fridge and microwave. Everything was great and the price was very good for the location.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, March 20, 2013
Hello Jlmabey!

Thank you for the 5 star review! We appreciate you taking the time to let the TripAdvisor community know about your experience at the Sheraton Suites- Country Club Plaza!

We are so glad you enjoyed our Plaza location. Thank you for commenting on the cleanliness and the layout of your suite. We always appreciate feedback from our guests as we use the information we receive to make your experience better.

Thank you for staying with us! We look forward to seeing you again.

Thank you,

Fred DeLaRosa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgewater, New Jersey
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 13, 2013

Location is great, lots of fabulous restaurants a walking distance. Breakfast was included (at least for my company) and had everything you need to start the day - starbucks coffee, eggs, yogurt, fruits, whole wheat bread! The room is the best! Great size, great shower, really clean.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, March 20, 2013
Hello Priscila S!

Thank you for taking the time to share your experience at the Sheraton Suites- Country Club Plaza!

I am so happy we were able to meet our goal in providing you with a clean, comfortable suite and that you enjoyed breakfast in our Gallery restaurant.

Thank you for staying with us! We look forward to seeing you again.

Thank you,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed March 10, 2013 via mobile

Despite the friendly staff at the front desk, the cleaning service is outrageous! We came back to our room at night and found towels in the sink, water in the bathtub, dirty tissues on the floor, and not to mention the disgusting sewer smell. It was so bad we had to change rooms. The cleaning service in the next room (which was a different person, by the way) was just as bad and lazy. The quality of this hotel has gone way down the past few years. I would not recommend staying at this hotel.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, March 13, 2013
Hello Sidtraveler77!

Thank you for taking the time to share your experience on TripAdvisor. We always appreciate feedback on the experience we provided.

Thank you for commenting on the friendly service you received from the Front Desk staff. Also, I appreciate the feedback regarding your disappointing Housekeeping service. We have shared your comments with our Housekeeping team and reviewed the procedures we should have followed. Please feel free to contact me if you wish to discuss your experience further.

Thank you for staying with us! We hope to see you during your next visit to Kansas City.

Sincerely,

Fred DeLaRosa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Country Club Plaza

Address: 770 West 47th Street, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 110 hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Country Club Plaza 3.5*
Official Description (provided by the hotel):
The newly renovated Sheraton Suites Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more   less 
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Also Known As:
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Country Plaza Hotel Kansas City
Kansas City Sheraton

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