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“Excellent place to stay on the plaza” 5 of 5 stars
Review of Sheraton Suites Country Club Plaza

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Sheraton Suites Country Club Plaza
3.5 of 5 Hotel   |   770 West 47th Street, Kansas City, MO 64112   |  
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Ranked #52 of 110 hotels in Kansas City
Wichita, Kansas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent place to stay on the plaza”
5 of 5 stars Reviewed December 18, 2012

This hotel is excellent!! The staff are extremely friendly and make your stay wonderful. The location cannot be beat as it is in the heart of shopping and dining - with a multitude of things to choose from. As a frequent traveler, I found that I received special amenities including access to the Sheraton Club - they had munchies and beverages every night and a full breakfast in the morning. You can even get beverages and snacks around the clock - free of charge. If you are not a Starwood member, I recommend becoming one so that you can take advantage of this wonderful treatment - almost like royalty! And - at the holiday season - the plaza is lite up and offers carriage rides, etc. A wonderful holiday atmosphere when you have to be away from home.

Room Tip: If you come during the holidays, ask for a room to see the plaza so you can take in all the pretty l...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 21, 2012
Hello Michele C!

Thank you for the 5 star review! We appreciate you taking the time to let the TripAdvisor community know about your experience at the Sheraton Suites- Country Club Plaza!

I am so happy you felt our team is “extremely friendly” and were able to contribute to an excellent experience. One of our main goals is to excel in the service we provide our guests. We feel reaching our goal in service, in addition to our Plaza location truly provides a traveler with a great Kansas City experience.

Thank you for staying with us! We look forward to seeing you again.

Thank you,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Atlanta, Georgia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed December 9, 2012

I stayed at this hotel during a business trip in December 2012. My biggest complaint relates to the cleanliness of the shower in my room.

On the first night, I noticed a significant amount of hair on the shower wall and was completely freaked out. Try showering early am while deliberately trying not to touch any part of the shower! The same hair was there the next two nights indicating housekeeping was not really cleaning the room.

The hotel itself is old and weird. The one hing it had going for it was proximity to a quaint shopping area, but not much else.

I definitely would not recommend the hotel for anyone staying in KC. There are other Starwood options similarly priced and significantly better feeling and cleaner.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 13, 2012
Hello Kenyans!

Thank you for taking the time to post a review regarding your experience on TripAdvisor. We always appreciate feedback on how we did.

Thank you for the feedback regarding the cleanliness of your shower. We have shared your comments with our Housekeeping team and review our procedures.

Thank you for staying with us! We hope to see you during your next visit to Kansas City.

Sincerely,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed December 6, 2012

The hotel is listed as a category 3 using Starwood Points. While that was justified in the past (and we have stayed here dozens of times) it is certainly not justified now. My view is that with the new 40-story Sheraton open at Crown Center (ten minutes north), the company has refocused their attention to the new property and diverted resources. Secondly, the hotel rooms are getting shabby. Furniture scratched, upholstery worn and stained, furniture placed in inconvenient ways (especially the desk which juts into the center of the room) all add to my opinion that this is not what it once was. Thirdly, we generally upgrade through our Gold status to Club level or pay for it. The level was booked so we paid cash for the Club Lounge for ease of eating breakfast the next morning and some snacks that night before the ballet. The lounge was so full of people (and it is a tiny lounge) that they ran out of food 45 minutes after it opened. We waited for 45 more minutes and was informed by the very apologetic staff that he doubted more food would be coming. There were probably 20 people there waiting. We needed to leave to catch a ballet performance so I stopped at the front desk and the acting manager graciously offered to accommodate my request of free appetizers at the bar when we returned. That was nice. We returned and he did indeed escort us to the bar/restaurant area and informed the bar manager of our situation. We ordered several appetizers for ourselves and two teens and waited for an hour for them to arrive at the table. When they did arrive, the waiter dropped my plate on the floor so I waited again while everyone finished their meals. He was apologetic and I always tip well so he did not know of my disappointment. It use to be that when we stayed at this hotel, the Club Level was a haven from the bustle of the rest of the hotel. As the kids grew up they loved the Club Lounge and it made our regular trips special. Now it seems everyone and and all their friends have discovered Club Level and it is not special any longer. I imagine that they are planning on closing the Sheraton Suites down for renovation. They need to do so soon. The location is fantastic and we spend 5-6 nights here a year. Perhaps no longer. The front desk was very helpful but, of course, much of my concern is beyond their ability to correct. They do their best, though.

Room Tip: Ask for one that faces east so you get a view of the famous Country Club Plaza. Get the the Club Lou...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 13, 2012
Hello pleasanttrip!

Thank you for posting your first review on TripAdvisor about your experience! We always appreciate when guests take the time to share feedback.

It definitely sounds like you had a poor experience this visit. With staying with us over a dozen times, I hope this experience was not typical of your experiences at our property. Please contact me if there is anything you wish to discuss further as I would like to ensure your satisfaction every time you visit.

Thank you for staying with us! We hope to see you during your next visit to Kansas City.

Sincerely,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
55 reviews 55 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed December 4, 2012

I called ahead to request a quiet room on the top floor away from ice machines and elevators. The phone rang off the hook before finally being picked up and told that they can't preassign rooms. So I called later hoping to speak to someone more knowledgeable. This time an operator answered and transferred me to the front desk where again the phone rang forever. I called back and asked the operator to connect me to the manager and she said she'd have him call me back. Instead, she called me back herself and told me the manager said not to worry about it. When I finally arrived at the hotel, I was not on a top floor. But that was the least of my worries. There were two people working the front desk. One was helping someone else, the other was ticking away at a computer. After about 5 minutes he finally waved me over and checked me in. When I got to my room I kept trying the keys and they didn't work. So I called down using the courtesy phone near the elevators and told the guy who checked me in that my keys were not working in room XXA. He said, "Well that's because you're in XXB" in a disdainful way. But he had written XXA on my card! I was trying to get into the room he TOLD me I was in! While I never had problems with exterior noise, the clunking and gurgling from the bathroom plumbing was loud enough to keep waking me up. I had to run the AC fan on high and shut the bathroom door to muffle it. I wanted to make tea before going to sleep, but water receptacle on the tea/coffeemaker was so incredibly filthy I didn't dare use it. (See photos). Next morning after throwing the covers off I found a sizable blood stain on the duvet. This is not something anyone who had remade the bed could possibly have missed so I am left to believe I was sleeping on the previous guest's dirty sheets. I was disgusted and horrified! I took ALL the linens off the bed and put them on the floor and then went down to talk to the manager. I asked that ALL linens be replaced and to please give me a new tea/coffeemaker since at that point I no longer had any faith in the abilities of the cleaning staff. He agreed to my requests, but upon returning to my room after work that evening, I found the same mattress pad and another filthy coffeemaker. Just complete lack of any care about customers and unsanitary conditions. I would never stay at this hotel again.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 13, 2012
Hello Sunnydove!

We appreciate you taking the time to post your experience on TripAdvisor. I am so sorry to hear about your "horrific" experience.

It is our goal to provide you with excellent service, as well as a clean, comfortable suite. I am sorry we were unable to do so in your experience. We have shared all your comments with our team and we have discussed on ways to meet our goal in the service we provide.

Thank you for staying with us. Please feel free to contact me if you wish to discuss your experience further.

Sincerely,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, MO
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 30, 2012

I stayed here for a business/pleasure trip in December 2011. This Sheraton is in a great location on the plaza. It is next to one of my favorite bars/grills and walking distance to shopping, restaurants, bars, and a theater. The suite was clean, modern, and spacious. I will definitely be back again.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 3, 2012
Hello Rosie S!

Thank you for taking the time to share your experience with the TripAdvisor community! We always appreciate feedback regarding the experience of our guests.

I am so happy you were pleased with our location on the Plaza and our clean, modern and spacious two room suites.

Thank you for staying with us! We hope to see you during your next visit to Kansas City.

Sincerely,

Fred DeLaRosa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey, United States
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 30, 2012

Elevator door was on the fritz, carpet in room was stained, tub was cracked, wallpaper was peeling, hallways were full of garbage, etc. They forgot my wakeup call and when I called to ask for my car they forgot to tell the valet, which made me late for my first meeting. The location is ok - lots of shoppes and restaurants but mostly chains. Not going to stay here ever again.

Room Tip: To get a good room go to another hotel.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 3, 2012
Hello CanadianJDK!

Thank you for staying with us and sharing your experience on TripAdvisor! I am very sorry you felt our property is "Busted" as you described. It is our goal to provide you with excellent service, as well as a clean, comfortable suite.

Like many of our reviews on TripAdvisor mention, we work to meet our goal in each guest's experience. I am sorry we were unable to do so in your experience. We will share your comments with our team.

Thank you for staying with us! Please feel free to contact me if you wish to discuss your experience further.

Sincerely,

Fred DeLaRosa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 16, 2012

The Sheraton on the Plaza is a great location for a shopping excursion to the Plaza in KC. The hotel lobby decor very nice and welcoming. We had a suite room, 2 queens and a sofa bed which worked well for our group. The bathroom, namely the shower could have been cleaner, I think they needed a new shower curtain as this one had a slight odor. Also, small details such as dirt and dust in the corners of the room that looked like it had not been vacuumed for a while. Our room was equipped with microwave and frig. Overall a good value and location.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 3, 2012
Hello Geranium07!

Thank you for taking the time to post a review regarding your experience on TripAdvisor! We always appreciate when guests provide feedback on how we did in your eyes.

I am so happy you were pleased with our Plaza location, our in suite amenities, and the size of our suites. I am glad the suite was large enough to accommodate your party. Thank you for the feedback regarding the condition of your shower and shower curtain. I will be sure to share your comments with our Housekeeping team and review our procedures.

Thank you for staying with us! We hope to see you during your next visit to Kansas City.

Sincerely,

Fred DeLaRosa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Suites Country Club Plaza

Address: 770 West 47th Street, Kansas City, MO 64112
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 110 hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Country Club Plaza 3.5*
Official Description (provided by the hotel):
The newly renovated Sheraton Suites Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more   less 
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Also Known As:
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Country Plaza Hotel Kansas City
Kansas City Sheraton

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