I found the hotel immaculate, the staff needs some work. They are friendly to each other to the point you feel like you are interrupting something important when you approach the desk. The room extremely comfortable. I travel through KCI often and I was a bit disappointed with the front desk.
The hotel claims that a city ordinance won't allow them to open the pool/whirlpool area until 0800.
If that is true it should state on the site. It makes it impossible to use the facility in the AM when travelling on business.