We stayed at this hotel our first night in Kansas City and it was extremely nice. The staff was exceptional and the rooms were great. Would recommend this hotel to everyone. They have a very nice buffet in the morning that was included in the price of the room.

I stayed here a night for work and did not have a bad experience . The hotel was clean and staff was nice. Only concern is the shuttle to and from airport does not run 24 hours. Also it is not that close to airport although it says airport. No free Breakfast.

My wife and i stayed one night September 29th and have never had a more frustrating and terrible hotel stay ever. When we checked in we were told our room was upgraded to a suite (which was a nice surprise). When we got to the room we found it was a normal room and actually was rather small. Also the keys didn't work so i had to make another trip to the front desk. When i made yet another trip to the front desk to inquire about why we didn't get the suite we were told about the thin young woman at the front desk informed us that the previous girl had only been there 3 days and shouldn't have told us that because they don't have suites (sounds a little fishy to me). She was very rude and short with customers. Then when we went into the bathroom my wife had to spend about 30 minutes cleaning the bathroom and human hair off the bathroom floor. Room was not clean at all. At breakfast it took almost an hour to get our food and we were the only couple besides one other couple in the restaurant. The Television in the room didn't receive but 10 channels, The clock radio didn't work. Whenever we waked by the front desk repeatedly it was evident that the front desk staff was more interested in chatting with themselves than recognizing hotel guests as they came and went. The bottom of the pool was very dirty and full of silt. Do not stay at this hotel There is a Holiday Inn Express close by that has much better customer service and a much better breakfast. To top it all off i asked for a military discount as i am ex-military and was not given any discount off my bill. Wow! What a bad hotel. All i can say is STAY AWAY!!

Me and My wife was travling back to NC, but had to stop for the night closed to Kansas city airport so we could drop off our daughter at the airport. so we stay at this hotel , the service was great, the room was clean , but it did not offer a contieant breakfast, for this being a Holiday Inn i was kinda shock with it room , to me they were smaller than the comfort inn i live in for a week in Junction City Ks.