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Courtyard by Marriott Kansas City Country Club Plaza
3.0 of 5 Hotel   |   4600 JC Nichols Pkwy, Kansas City, MO 64112   |  
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Ranked #19 of 109 Hotels in Kansas City
Certificate of Excellence 2014
Saint Louis, MO
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed July 8, 2008

The hotel is very nice and so were the rooms. Inside the hotel is a small place where you can grab a breakfast buffet. The food here is very good but the service was awful. I can't really blame the servers though; the place was jam packed and there were only two of them. Management needs to wise-up. Other than that, you'll like the hotel. Convenient to all the shops and restaurants in the Plaza.

  • Liked — The location
  • Disliked — Service at the breakfast buffet
  • Stayed June 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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385 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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michigan
Top Contributor
149 reviews 149 reviews
103 hotel reviews
Reviews in 86 cities Reviews in 86 cities
201 helpful votes 201 helpful votes
4 of 5 stars Reviewed June 18, 2008

We stayed in this hotel over Memorial Day weekend while in town for a wedding. We got a special group rate of $129/night (plus $20 in taxes). This rate sells out, however, even if you are part of a wedding party, and the regular rate is bit higher, around $165 with AAA discount.

The hotel is very clean and tidy. It is not run by Marriott but some other group, so it is a bit different. There is no wheelchair access from the front of the building (even though it looks like there is--the lift does not work) but I think it's okay from the back of the building.

We had a very large room that was configured for wheelchair guests. We did not need this space, but apparently it was the last room available.

The furnishings are nice, appear to be new and not worn. We had a couple glitches with making reservations that required a couple call-backs, but they all got resolved in the end.

One small thing is that the front desk told some of our friend (the groom's mom) that there was no one there by our names so she could not find us. That was kind of disappointing as she had gone to considerable trouble to make a nice welcome bag for us with gift certficates for local restaurants...which we did not receive until we got home. So they do seem to be a little bit discombobulated in terms of reservations and general info at the front desk.

As others have noted the HVAC is very noisy in this building and you cannot open windows. This did not bother us as we were out most of the time.

Overall, I'd say this is a perfectly serviceable hotel, nothing very special at all. We also stayed at the Best Western Seville (see our review on that one) and saw quite a bit of the Intercontinental as well. They all seem to be bland chain type hotels, although the IC is considerably more posh-looking.

A friend of ours did Priceline for ths wedding and got another Marriot not very far away. To be honest, for the money, I would go with Priceline next time and just take my chances with a hotel of 3 or 4 stars. These hotels are all nice, but nothing is that outstanding that I would need to stay in one over the other. They were all in the vicinity of the Country Club Plaza where we needed to be and that would have been good enough for me.

None of this should be taken as a slight to the Courtyard...its a very good hotel, just not super special.

  • Liked — Proximity to Country Club Plaza. Very clean. All new furnishings
  • Disliked — Front desk mix ups. But this is minor...
  • Stayed May 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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kansas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 28, 2008

We've stayed at this hotel twice and it's great if you're looking for a clean hotel and friendly service. It's an older building and so that adds a bit more character to the typical hotel room layout. The staff is friendly and the location is great - walking distance to the plaza and 5 minutes drive to the city or crown center.

While the air unit is a little on the loud side, I can say that as a light sleeper I didn't have a problem with it...you might want to turn the tv up a bit while it's running but that's about it.

During our first stay they did have hot water issues but my husband's shower was fine but when I took mine it was only barely lukewarm. We called the front desk and they said they had someone working on it but they immediately offered us a free night's stay. Our second stay with them was perfect though. I'm sure we'll return.

  • Liked — cleanliness, nice restored building
  • Stayed May 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Midwest
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 9, 2008

The Country Club Plaza Courtyard is listed on the historic register and was formerly the Park Lane Apartments. The renovation was done fairly well with a few nice touches from the buildings former use, the most noticeable being the milk closets. The former use also has a few negative impacts that had to be addressed during the rebuild, climate control being the major one.

Property is located just off the main plaza roadway, directly across from the JC Nichols Fountain (some rooms have view of the fountain). Parking is plentiful in the parking garage behind the building and is free. A small lot is also located on the right side (when facing the front of the property) which is also free, but I recommend using the garage if possible.

Rooms are done in the "newer" Courtyard style with flat panel tv's, extra large dresser, closet, and multi-use desk. Each room also includes a small fridge and microwave. Beds are the typical Courtyard version, although seem to be somewhat firmer than other Courtyards I have stayed in. King rooms tend to include a couch and coffee table, 2 bed rooms have just a chair/ottoman. Bathrooms in both types are fairly spacious, with granite counters and an extra long shower/tub stall.

The main drawback to the property, as other reviews have mentioned, is the climate control system. They actually use two systems, one of which is central and cannot be controlled from within the room. This system pushes air into all rooms via a narrow vent, sometimes directly above the bed, that has a fan which is extremely loud and cannot be turned off. This system feeds either hot or cold air into the room, whatever the property has set it to do, and depending on the temperature, will cause you to try and use the controllable system in the room to counteract the temperature, and therein is the second problem. The room controlled system is tolerable (noise wise) if you have it set to heat, but setting it to cool kicks on the compressor (in the ceiling) which is unacceptably loud. Every room I have stayed in (5+) has had this issue so if you are a light sleeper, this may not be the best property for you.

Property does have a whirlpool, outdoor pool, fitness center and free wireless internet.

Overall I do recommend the property if noise is not a concern and you want to stay on/near the Plaza. Most other area properties (Marriott, Sheraton Suites, Intercontinental, Embassy Suites, etc) charge for internet or parking or both so you can save some money if you require those items.

  • Liked — Location, free wireless/parking
  • Disliked — Noise from the climate control sytems
  • Stayed January 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Washington D.C.
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed November 5, 2007

All of the windows in the rooms of this hotel are permanently sealed shut. For some reason, the hotel chose to install permanent glass panes inside the historic windows, leaving all guest rooms without any way to get fresh air.

In addition, the forced air system is loud -- too loud to sleep comfortably. The air is also extremely dry. No one in our group of four adults (in two different rooms, on different floors) was able to sleep through the first night. I went outside at 3 a.m. just to breathe some fresh air. The other couple traveling with us slept with pillows over their heads to try to minimize the loud whistling sound of the forced air system.

As a result of these issues, our group checked out early and had a far better experience at the downtown Marriott. (Cabs are so inexpensive in KC that the location change was not a problem.)

Apart from the lack of fresh air and jet-engine-like forced air system, the hotel was fine, not great. The rooms are smaller than most hotel rooms, the service was friendly, and the location is the best part about the hotel. I wouldn't recommend it for anyone unless there is a change in the windows and forced air system. You'll be far happier with a short cab ride from downtown, or staying at a better hotel on the Plaza.

  • Liked — Location
  • Disliked — Sealed windows
  • Stayed October 2007, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Iowa
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 24, 2007

I had stayed at the Courtyard by Marriott at the Plaza in December of 2006, and thought I'd give it another try during our weekend get-away this past weekend. Again, I wasn't disappointed.

I booked a double suite through the website, and while there, saw a link called "Pet Perks." It was through this that I learned the hotel now accepts small pets. So we decided to take our grandpuppy! The hotel charged a pet fee of $75 for the entire stay and with that, we received a travel kit for our dog which included a bed, squeaky toy, water and food bowl, food mat, brush, treats, and puppy pads (although our dog is house trained). Our grandpuppy was thrilled!

Back to the room . . . the double suite was immaculate and very spacious with lots of windows, a desk, couch, coffee table, and plasma TV. The bathroom was enormous with a nice window and 2" wood blinds. Our last visit, I booked a double room which was nice, but the extra space in the double suite is well worth the extra money.

The lobby is very cozy, with warm colors and an inviting "potpourri" smell. Complimentary coffee is offered in the lobby in the mornings, and in the afternoon, iced tea and cookies. They also offer a "Market" where you can purchase snack items and soft drinks. The breakfast in the courtyard cafe is pricey, a little over $9 for the buffet (eggs, sausage, pancakes, cereal, english muffins, juices, milk and fruits). We took our breakfast to our room and the host accommodated us with trays, silverware, cloth napkins and hot covers for our plates.

The hotel is less than a block from shopping and restaurants (had a wonderful dinner at Figlio's, a block away). Free parking is available behind the hotel and a lovely park featuring the J.C. Nichols Fountain is located across the street, another perk for those traveling with pets.

I think this hotel lives up to its #1 rating for Kansas City hotels. Two visits in less than a year and it only gets better.

  • Liked — The cleanliness and the comfort
  • Disliked — Would be nice if they would offer complimentary breakfast
  • Stayed October 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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San Diego, California
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 18, 2007

This hotel is in the perfect location (see other reviews) -- right at the plaza edge. And there is a great walking path right down the street (on JC Nichols street) that a lot of people use. The hotel building is a historic one and they have done a great job of renovating the inside of it. It is a very nice hotel inside. The staff was very courteous. The beds and pillows were very comfortable. All rooms come with a flat screen TV with HD channels. (we watched football in HD!) That was really nice.

My only issue was the noise associated with the ventilation system inside the rooms. I'm guessing this has something to do with the historic nature of the hotel and the A/C and ventilation system was put in more recently. But in our first room, the vent in the bathroom was on 24/7 and was quite loud. We could suppress the noise fairly well if we closed the bathroom door but you could still hear it. What was even more noticeable was the A/C vent in our room (outside the bathroom). It wasn't that loud but it was a constant hiss throughout the night. Even turning off the A/C in the room didn't turn it off. We like a quiet room and we didn't get it. I am assuming (since I didn't see any other posts like this) that most people could care less about this.

The next day I talked with the front desk and they were very accomodating. They had lots of empty rooms the next two nights and she let me walk into as many potential new rooms as I wanted. I tried out three. One was horrifically loud (worse than our original room), one was about the same and another one was much better. So we switched to that room and all was fine. But it seems like this is something they should look to improve for the future.

The pool was closed for the season (we visited in mid October) but the indoor hot tub was open. It was nice (albeit noisy with the jets on -- I guess I'm picky about noise!) and a good temp.

All in all, once we got into the right room, the hotel was perfect. One other thing to note is that the 2 Queen bed rooms seem to be a bit larger and more standard in their configuration. The 1 King bedrooms don't all have a pullout bed (even though their website says they have them -- one room did and one didn't) and are sometimes odd shaped (with small windows even sometimes). Again, this is how they deal with a historic structure. I would prefer the 2 Queen bed configuration if I booked again.

We traveled with kids and they did fine there. We were able to get some breakfast items from the buffet and bring them up to our room and it didn't cost a lot.

If you go to KC and have never been there before with kids, you HAVE to take them to the Science City museum at Union Station. That place is an incredible place for kids of all ages.

For those of you wanting to try out BBQ, Arthur Bryant's restaurant was about a 15 minute drive away from the hotel. Gates was about 5 minutes. (right down the street) There is a grocery store about 3 minutes away by car too.

  • Liked — Location
  • Disliked — Noisy air vents in rooms
  • Stayed October 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Kansas City Country Club Plaza

Address: 4600 JC Nichols Pkwy, Kansas City, MO 64112
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Room Service Wheelchair access
Hotel Style:
#11 Family Hotel in Kansas City
#13 Romantic Hotel in Kansas City
#17 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Kansas City Country Club Plaza 3*
Number of rooms: 123
Official Description (provided by the hotel):
The Courtyard Country Club Plaza hotel is set in the famed Kansas City Country Club Plaza, just minutes from the Kansas City International Airport. As one of the preferred Country Club Plaza hotels, we are perfect when traveling on business, planning a meeting or social event, or enjoying the area's best shopping, dining and entertainment. Overlooking the breathtaking J.C. Nichols Fountain, our Kansas City Missouri hotel is designed to tend to the needs of all travelers. Spacious guest rooms welcome you with thoughtful services and amenities, ensuring your comfort and convenience. ... more   less 
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Also Known As:
Courtyard By Marriott Kansas City Country Club Plaza Hotel Kansas City
Courtyard Kansas City
Kansas City Marriott
Kansas City Courtyard

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