My wife and I stayed here on Sunday, August 4, as we were attending a concert at the Sprint Center down the street. We've stayed at the President several times in the past, and frankly, the experience is up and down every time. This trip, the girl at the front desk was on the surly side at check-in, something I simply won't tolerate being a Hilton Hhonors member and paying well over $200 for the "privilege" of staying here. Once I gently reminded her that guests like us were the reason she was employed, she straightened up. Somewhat. She ran two key cards for us, one of which didn't work (on purpose?). Of course, that's the one I tried to use to get into the parking garage. No go. It also wouldn't get us into the room. Or into the closet where the ice machine is. Good thing we had the spare...
The room itself was nice, although small for the money ($210 plus the sky-high KC taxes made it $247). Very nice bathroom, but the shower was a complete joke. So little pressure that you had to almost run around under it to get wet. And what genius decided to mount the showerhead almost at ceiling height?? Completely unacceptable, and it made us wonder how much worse the pressure was on the higher floors. Such a waste of a very good Speakman showerhead, too.
This property has joined in with the so-called "green" movement, meaning you no longer get your bill under the door on check-out day. They supposedly email it to you long after you've checked out. We left seven days ago and I still haven't seen anything. I mention this because they took the opportunity to charge me for self parking, even though it was included in the Kitchen Sink package I reserved. I found out only because I check my credit card transactions online on a regular basis. So I had to call and get that straightened out. At least Barbara was very quick to take care of it, kudos to her.
The package also included breakfast for the two of us. It was the typical hotel buffet. Some items were good, others not so good. However, it was largely unattended--no hostess, no servers, nobody. We walked in and there wasn't a soul around, so we didn't know whether to wait to be seated, or just take a table. After a few minutes,a kid did show up at the far end by the buffet, but he didn't pay any attention to us. Finally another kid showed up and seated us. The buffet had an obvious omelette bar, but no one there to cook for you. After a group of businessmen showed up, the cook magically appeared, made an omelette for one of them, and then disappeared again. When we drove out of the parking garage later, he was sitting on a ledge outside smoking. Hey President G.M., if you're going through the pretense of having an omelette bar, why not see to it that it's manned??
We have another concert trip coming up in mid-October at the Midland Theater. The President would once again be the ideal place to stay based on location, but I seriously doubt we'll keep making that mistake. What a shame, too, because it is a slice of KC's history, and the renovation is really nice. But to pay another $200+ and be subjected to such a poorly run property is the very definition of lunacy.
- Official Description (provided by the hotel):
- AAA Four Diamond award winning hotel, and the only hotel in the new Power and Light entertainment district. The hotel was originally opened in 1927, closed for many years. Re-opened in 2005 after a 45 million dollar renovation. This stunning hotel is truly one of Kansas City's grand hotels. ... more less
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- Also Known As:
- Hilton President Kansas City Hotel Kansas City
- Hilton Hotel Kansas City
- Hilton Kansas City
- Kansas City Hilton