Just spent a night at the hotel on 03/09/13. We booked this hotel based on our trip agenda which included a concert at the Sprint Center. The hotel check-in went very smooth along with the valet parking which cost $18.00 but well worth it. The Sprint Center in only a 5-10 minute walk which makes the stay even more valuable. The hotel is clean and the rooms decent sized. We didn't eat at the restaurant so I cannot tell you how it was. We tried Jack Stack BBQ for dinner which was good but overpriced in my opinion. A taxi cab ride from the hotel to the restaurant cost $5.00 each way. The front desk and valet parking attendant were all cordial and helpful. I would recommend this hotel to others and will stay there again when back in the area!

Great friendly staff that treated me as a valued client, large comfortable room including a large bathroom, great breakfast again with a great staff (my coffee and water was never empty), front desk people were very helpful, I was attending a conference and the conference rooms and service were outstanding also. I never got a chance to check out the bar but it looked cool and I will try it next time

I was attending a convention and became snowed in by a snow storm. The hotel was clean and fresh despite being a historic property. The staff were helpful and were ready to handle issues from snowed in customers. I would saty here again without hesitation. I did have two points of concern. First, the valet service was spotty and unorganized. We had to wait just to find the valet. When I arrived, i was hoping for a bellman since I had a great deal of luggage. I found the valet but no offer for my bags, so i made it work. Secondly, since I had many questions over the stay, the staff at the front desk were for the most part helpful and friendly but there were a least two staff members who did not reflect the good service the others provided. I felt more of a bother to them than a guest. But due to the storm, i expected some bumps in the road. Also, the Drum Room was an excellent experience!

Staff friendly and helpful during a snowstorm that shut down the city. There was quite a bit of street noise from snow removal equipment even from a high (10th) floor. Food better than average. Quirky layout with lots of steps and ramps....I guess this would be expected with a historic property. Valet/bellman not always present. Carpet getting a little worn and a little mold in shower. I would definitely stay again but I would probably ask to see the room first!