The Good : Decor, cleanliness, great staff, wonderful lobby, Quiet solid walls/floors, great bed, upscale atmosphere, Drum Room, location.
The bad: Valet unorganized/hard to figure out, front desk confusion, shower water pressure.
The ugly: Shower drain.
This is a WONDERFUL hotel and we had a great time! The decor is absolutely beautiful and you will feel like you are back in time 70 years. The hotel is wonderfully maintained and much is original in the way of moldings and woodwork. The hotel was full both nights we were there, and we never heard a peep from guests in the surrounding or above/below rooms. No creaking in the nicely decorated hallways, no "old building" smell like in some historical hotels. The location is perfect for downtown business, or pleasure in the power and light district or crown plaza area, all in walking distance. The staff were all professional and very helpful. The Drum Room is an outstanding place to socialize and meet guests for drinks. I loved the history of the room while drinking a few. The on site Starbucks was nice, and helped me out above and beyond when I needed some extra utensils for the room.
The valet can be hard to figure out. At times there was no one there and we had to stand outside on the sidewalk and wait for someone to show up. One time we returned at 1am and had to leave our vehicle and get the front desk to hunt the valet down. Once present, valet was always polite and courteous, fast and efficient. For $18/day, the valet should be seamless. When we checked in, I asked if my HH upgrade request had been accepted, and she said "yes sir, you have been upgraded". We were excited about the upgrade, only to get to our non upgraded room. No big deal, but sucked to be expecting something and to be disappointed like that because the desk was confused. Water pressure in the shower was really low, but we did not mind as we know this comes with the historical hotel territory.
Our shower drain was completely clogged. The shower quickly filled with water. We called the desk, left for four hours, and problem had been resolved when we returned, no more problems.
There is no pool at this hotel, but the fitness room is large and nicely appointed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks so much for the wonderful review of your visit to our hotel. When the renovation took place a few years back it was complete and comprehensive. The building was taken back to floors and exterior walls only, and the renovation took place, thus the feeling of a new hotel, yet at the same time paying tribute to the hotel's wonderful historic past. We hope others that read your review take the time to stop by, stay, and enjoy this treasure of Kansas City history.
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