Maria, Supervisor at the Front Desk was most excellent!! I had booked a 1 King Bed 1 Bedroom Suite for a two night stay. Upon arrival, I was sent to the 13th Floor to my Suite. Bad news... what was on the Hilton web site for 1 King Bed 1 Bedroom Suite picture was not what I got..... "one" wee little window 2X2 way up high.....no big city views! Miss Maria fixed the situation pronto and I was most pleased and had a very happy stay!