This is a place we visit for special times & gifts. After seeing a story on Food Network about Christopher Elbow Chocolates years ago, we make the 45 mile trek in anticipation of our favorites, & to discover new, seasonal flavors. The store is very clean & modern. The art on each piece is truly eye candy.
On this last visit, customer service was poor. On a Saturday morning, with only 2 other people in store and 2 employees, we still weren't greeted. This store is in the middle of KC, so you know people have had to drive to get there. The employee assisting us was a snob. When I asked about the seasonal flavors, she curtly said, "They are spread about in the case." Didn't offer to actually show me where! A new customer ahead of us asked about a rewards card. We have spent hundreds of $$ there and have never been offered a rewards card. Even as we were paying, the cashier still didn't bother to explain the rewards card to us. Maybe its a new program?? Guess a customer is suppose to assume they offer one & ask. Poor service again, for the amount of $$ one spends there. I would LOVE to work at Christopher Elbow, as you know customers are happy coming into your store for delicious chocolate. Overall rating of 5 for product and owner. Lower rating for snobby employees.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.