This is a new building (September), still with some construction going on. In most ways, this is a typical new style Courtyard, with a bistro and lots of communal lobby seating. While the room was pretty typical and comfortable, there were many small problems that lead to a less than stellar stay. Two rows of parking in front of the hotel are marked for energy efficient cars and carpools. I want to join the carpool that stays at a hotel! Our typical Courtyard room is a king bed with a couch. In this hotel, king beds are charged at a premium, so we stayed in a two bed room with a chair. We travel on business, and often have to wait for the other to complete the day's meetings. At most Marriotts, a late check out is usually 2, sometimes 3 (we are Rewards members). An unhelpful desk clerk allowed us an ungenerous extension of 1:00, and then didn't record it, so we got calls the next day. To get to our room, we had to navigate contractor's extension cords laying unsupervised in front of the elevator. It seems that every door in the place is extremely heavy, hard to open, and have a quirk that pops out the dead bolt so the door doesn't fully close when you enter your room. Certainly a security problem. All public areas require you to swipe your key card, I understand the pool, but to get back inside from the patio? Are they afraid someone is going to hijack the lobby? There is a little food/convenience store, but prices are only listed on a sheet on a high shelf, lit by a light that shines right in your eyes as you are trying to see. Internet seems usually OK , but has oddly timed very slow periods. I had to spend some time in the lobby waiting to leave, but the loud music prevented me from doing much work. The hotel is in the typical Courtyard sterile setting, in an office park, a long uninteresting walk to a small "upscale" shopping center with a few restaurants and a small natural foods grocery. The pool, spa, and workout room are above average, with the same great views as the patio overlooking downtown Kansas City and the sunset. Unfortunately, you must cross the entire lobby and eating area to get to the pool, not fun in a dripping wet swimsuit. It appears that planning and management for this hotel is well below average. Enough griping. And I'm usually prett easy to please.
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