I chose this hotel based on tripadvisor reviews and had a pleasant stay. The room was spacious comfortable, and clean and the bathroom well appointed. Everything was new and in good condition, which was great. The mini fridge, in room safe and bathrobes were a very nice touch. The rate was more affordable than other 4 star hotels in the area, where I had previously stayed and was disappointed. The free transportation within a five mile radius was a huge perk. The staff was friendly and the food was decent, from what I had.
The walls here are very thin. I could hear the gentleman in the next room's conversation as well as the program he was watching on tv. The fact that soundproofing was pretty poor made me feel like I had little privacy. In fact, this is the only hotel where I have encountered such poor soundproofing.
Also I found the service at the front desk a bit lacking. I was irritated that they did not inform me that they were reserving $100/ night on my card for incidentals, which seems a bit excessive. There does not seem to be a lot of staff, for instance no bellhop to assist with bags etc and they do not inform you that they close the front doors in the evening and you have to walk upstairs to gain access.
I did enjoy my stay overall and would have rated it excellent where it not for the soundproofing issues and lack of professionalism at the front desk. By far my most pleasant stay at a KC 4star hotel, thus far.
- Official Description (provided by the hotel):
- The former Gate City National Bank building has been transformed into a chic, independent boutique hotel. Built in 1920, the seven-story structure exhibits the neoclassical style favored at the time. The building retains the striking architecture that put it on the National Register of Historic Places. Lobby walls and curved staircase to the lower level are sheathed in marble and Reserve Restaurant provides innovative cuisine. ... more less
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