We booked a shopping package with the hotel website directly. When we arrived the woman working at the front desk looked at me like I was crazy when I asked about some of the things that came with the package we booked. We were to have free parking (which she charged us for after I told her and had to be corrected the next day at checkout), two complimentary drinks at the bar (no problem with that, the bartender was great), free transportation to the plaza (we could not utilize this because two other couples had already monopolized the driver's entire night), and a $25 plaza gift certificate (which no one knew anything about, so they sent someone out to get us a visa gc from a gas station I guess and we had to check back with them a couple of times to get it). The room we were given was very small and there was even some trash behind the headboard. Noise was also an issue, not soundproof at all. It's a nice place with lots of potential but I feel like the staff were a little immature and not well trained. The bartender and chef from the restaurant were excellent though and able to recommend some places to visit downtown.