I visited this hotel for the first time and found it very clean, comfortable, and friendly. All of the staff are welcoming and pleasant. However, in my 13 years of 100% weekly travel and in the past 7 years some occassional business trips, I have never had service like Joe at the front desk provided on my first night. My two co-workers and I arrived very late and nothing was open for dinner. Joe provided menu's, hotel address for delivery, and contact information for a pizza place. The pizza place wasn't answering at 2 AM during the week even know they were supposed to be open until 3. Joe said, "Let me go back in the kitchen and make you guys some sandwiches; What would you like?" He had absolutely no obligation to do this. He really helped us out as we were starving and there was literally nothing open (believe me, we searched ourselves first). Joe is the kind of employee that makes the hotel. Beside being completed committed to his job, you can tell he just geniunely cares about people. Thanks Joe! When I'm back in KC, Ambassador is my place now.